News : HelpLine’s Hotline Here to Help YOU!
Delaware, OH, Oct 9, 2014 -- Every year thousands of people find the help they need quickly, conveniently, and free of charge because of HelpLine’s hotline.
The Hotline Service provides support to persons experiencing a crisis or severe need and provides community resources to reduce or eliminate the need through a 24 hours a day, 7 days a week crisis management and information referral hotline.
Hotline staff members offer non-judgmental emotional support and problem solving around issues such as sexual assault, domestic violence, child and elder abuse or neglect, depression, suicide, grief and loss, and other mental health issues as well as help with needs around food, clothing, emergency shelter, affordable housing, utilities, and rent.
Last fall we asked consumers to share with us why they call Helpline during our "WHY CALL" Campaign – here are just a few of the responses we received:
• I call Helpline to find a short-term volunteer opportunity that is available for myself and my 3 year old to be a part of. I’ve also called to find resource numbers and 211 agencies for friends outside of Delaware and Morrow County.
• I have had a family member on a fixed income call about finding affordable dental care without dental insurance. Helpline gave him options and helped him find care that he was able to get to right away.
• I call HelpLine to find safe places to go for people who are in an emergency situation and don’t have shelter that night. They help link to valuable resources for our community members most in need!
• I call HelpLine to get support for my friend who is grieving a suicide.
"Last year we provided over 16,000 referrals from calls to 2-1-1 and our 24/7 LIVE hotline," says Sue Hanson, HelpLine Executive Director. "There are many reasons people call and we want the community to utilize the vast resources we have access to."
In addition to our crisis hotline, residents can search our online database on HelpLine’s website that contains over 1000 community and government programs in the areas of human services, health, education, civic, and other organizations with detailed information on eligibility, contact information, requested documentation and fees. The database can also help human service professionals find out about services, obtain contact information, and better assist their clients to get what they need.
HelpLine is a contract provider of the Delaware-Morrow Mental Health & Recovery Services Board and partially funded by the Council for Older Adults. A member of United Way in Delaware and Morrow Counties, HelpLine is accredited by the American Association of Suicidology, National Alliance of Information & Referral Systems and certified by the Ohio Department of Mental Health.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Information
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 145,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Monday, October 13, 2014