News : This Call Centre Helps Health Workers Take Quick Decisions
Pune, India, Nov 22, 2015 -- The ‘104’ Health Advice Call Centre, which became operational in January 2012 with the aim to provide 24×7 advice to health workers of Maharashtra, has till November this year received a whopping 19,05,275 calls.
A majority were from Accredited Social Health Activists (ASHA) — 4.42 lakh calls followed by 1.53 lakh calls from Auxillary Nursing Midwives (ANMs), 51,662 calls from medical officers and 3.93 lakh calls from other health staff. There were 45,903 calls on blood requirements while 6,564 calls pertained to grievances. In 7,511 calls, people were counselled on mental health issues.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Complaint Management
Published: Thursday, November 26, 2015