News : Helpshift Announces Integration with Amazon Connect
San Francisco, CA, USA, Nov. 18, 2019 -- Helpshift, the customer service technology platform, announced its integration with Amazon Connect. Helpshift + Amazon Connect brings together the traditionally siloed channels of phone support and digital self-service with messaging, AI and bots to provide a frictionless, cross-channel experience to customers. This integration empowers contact centers to provide truly connected customer conversations that seamlessly transition between channels while maintaining customer context and history.
"Helpshift + Amazon Connect delivers unprecedented levels of flexibility to customers who want to connect with brands in the intuitive ways they talk with friends and family - moving freely between the phone and messaging," said Linda Crawford, CEO of Helpshift. "This powerful integration brings Helpshift's vision of Connected Customer Conversations to reality, benefiting businesses, their employees and their customers."
Helpshift's digital customer service platform now integrates natively with any brand's Amazon Connect call center solution to enhance the user experience with improved escalation and deflection capabilities.
Helpshift + Amazon Connect is available today.
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Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Helpshift
Helpshift bridges the disconnect between conventional customer service channels—like email and phone support—and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered support platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process.
Published: Wednesday, November 20, 2019