Minneapolis Feb 3, 2021 -- HelpSystems announced the acquisition of Digital Defense, a provider in vulnerability management and threat assessment solutions. Digital Defense’s cloud-native vulnerability scanning engine gives organizations in healthcare, legal, financial services, and other industries the ability to proactively detect infrastructure security gaps and take effective remediation steps to safeguard against internal and external cyberthreats. As part of HelpSystems’ cybersecurity portfolio, Digital Defense joins Core Security and Cobalt Strike to establish a comprehensive, best-in-class security assessment toolkit.
"Every day we have customers who want to know what they can do to strengthen their security postures and protect their employees, customers, and sensitive information from malicious actors," said Kate Bolseth, CEO, HelpSystems. "The addition of Digital Defense offers threat-weary IT teams the capabilities they need to increase infrastructure security on two fronts: via leading-edge vulnerability management technology as well as seasoned pen testing resources to broaden our existing expertise. We are so happy to welcome the team and the award-winning products they’ve developed to HelpSystems."
"Digital Defense will continue to protect the ever-expanding IT underpinnings of thousands of organizations as part of HelpSystems," said Larry Hurtado, President and CEO, Digital Defense. "This powerful combination not only enables our customers to take advantage of HelpSystems’ broad security and automation solutions, but it also gives us more horsepower to continue to advance how organizations around the world understand and address information security."
KPMG Corporate Finance LLC ("KPMG CF") acted as exclusive investment banking advisor to Digital Defense, and Norton Rose Fulbright was the exclusive legal advisor to Digital Defense.
Published: Thursday, February 4, 2021
3.) | Daisee Daisee Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-... (read more) |
4.) | DialogTech DialogAnalytics™ Powered by AI, DialogTech’s DialogAnalytics analyzes conversations to provide marketing and sales teams a wealth of insights for smarter optimizations. With the power of conversation intelligence, you can learn which channels, ads, keywords, and webpages drive the best sales calls, if the caller converted, and more. AI analyzes how calls are handled at locations and call centers to detect issues that negatively impact ROI. See what percentage of calls go unanswered and who is best (and worst) at converting callers to appointments and customers. Get email alerts when phone leads are mishandled at locations so those leads can be called back right away. With DialogAnalytics, you can get a... (read more) |
6.) | Pointel CXi - Customer Experience Insights Pointel CXi, the IVR analytics platform, maps the entire customer journey and analyzes calls end-to-end to turn data into actionable insights. Centralized reporting is essential for seamless customer journeys, as it is critical to know where calls are transferred or abandoned. CXi generates multiple reports on IVR performance, the Customer-IVR interactions, and sticking points in the IVR that cause customers to struggle. CXi’s IVR Analytics platform provides a comprehensive understanding of customer engagement. Pointel Customer Experience Insights (CXi) delivers actionable information that enables businesses to reduce customer effort, operational costs and increase contact center effi... (read more) |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall