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News : HelpSystems Acquires Terranova Security

#contactcenterworld

HelpSystems announced the acquisition of Terranova Security, a provider in global phishing simulation and security awareness training. Available in more than 40 languages, Terranova Security’s platform and content incorporates gamification techniques to increase engagement and knowledge retention. This approach enables all organizations to hone employee cyberattack prevention skills and reduce the chance of a successful phishing attack. Terranova Security extends HelpSystems’ overall security suite with a proven training security awareness solution that complements email security offerings from Clearswift, Agari, and PhishLabs.

"Organizations in every vertical are learning that developing a cyber-aware culture is one of the best ways to prevent attacks and the downstream damage they can cause," said Kate Bolseth, CEO, HelpSystems. "Terranova Security’s global reach and gamification techniques truly set them apart. Additionally, their record in training users to fend off attacks is exceptional, and we believe their knowledge and capabilities will enable our customers to excel in this as well. They are a welcome addition to the HelpSystems family."

Although phishing attacks aren’t new, the industry has seen a marked rise in their prevalence in the wake of expanding remote workforces with increasingly sophisticated and bold attempts. In addition to phishing and the more targeted spear phishing campaigns, these aggressive efforts to infiltrate businesses can take the forms of social engineering, business email compromise, and ransomware that paralyzes entire networks.

"Addressing the impact of the human element in cyber defense is where Terranova Security shines, and we’re proud to be the security awareness partner of choice for millions of users globally," said Lise Lapointe, CEO, Terranova Security. "HelpSystems’ strategy, culture, and product direction are in lock step with our vision, making this an exemplary fit. Our team is eager work with HelpSystems’ related security businesses to combine our expertise and help customers continue to grow their skills and meet industry mandates."

#contactcenterworld


Today's Tip of the Day - Disability Laws

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2024 Buyers Guide Employee Engagement Solutions

 
1.) 
ContactCenterWorld

TopPlace2Work.com
Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.

2.) 
Motivarnos

Motivarnos.com
Motivarnos helps your efforts in managing a constant recognition system that includes trivias, badges and competition elements that drives performance appraisal while agents have an encouraging environment.
 

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