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News : Help/Systems Recognised in Gartner 2020 Magic Quadrant for Robotic Process Automation

#contactcenterworld, @Gartner_inc

Johannesburg, South Africa, Aug, 2020 -- SPI, an African distributor for utility software products and services to the open systems segment of the IT industry and the sole sub-Saharan Africa distributor for Help/Systems, announced that the latter has been positioned by Gartner in the Niche Players quadrant of the Magic Quadrant for Robotic Process Automation for the second year in a row.

"We are thrilled to once again be recognised in the Gartner Magic Quadrant for Robotic Process Automation. We believe this is confirmation that we are empowering our customers to unlock the full potential of automation," commented Daniel Laun, Managing Director RPA, HelpSystems. "Our automation solutions truly offer unparalleled value in the market, enabling organisations to increase productivity, improve accuracy, streamline business processes and eliminate the challenges of scalability."

"As RPA continues to transform the way organisations operate, we are committed to innovating and executing on our product roadmap; and, delivering powerful automation software from the desktop to the enterprise," continued Laun. "Automate software from HelpSystems will continue delivering automation solutions that enable companies to realise value faster and scale with less burden – all within a single solution."

#contactcenterworld, @Gartner_inc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itweb.co.za


About Gartner:
Company LogoGartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
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Today's Tip of the Day - Where Is The Problem?

Read today's tip or listen to it on podcast.

Published: Tuesday, August 25, 2020

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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