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News : Here Comes Santa Claus! Avaya Provides Technology to Track Santa’s Journey Around the World

#contactcenterworld, @Avaya

Santa Clara, CA, USA, Dec 18, 2019 -- This Christmas, Avaya Holdings Corp. (NYSE: AVYA) will once again provide its contact center solutions to help track Santa Claus’ journey around the world as he spreads holiday cheer.

This Christmas, Avaya will be sharing its customer engagement technology to support the North American Aerospace Defense Command (NORAD) Operations Center at Peterson Air Force Base in Colorado Springs, Colorado so that children around the globe can monitor Santa’s progress and double check his safety during his travels.

The 64th annual NORAD Tracks Santa will begin December 24 through Christmas Day, December 25, and will provide real-time updates on Santa’s progress as he soars through the sky in his sleigh with his trusty reindeer companions. With thousands of volunteers staffing the NORAD hotline, tens of thousands of calls from children of all ages will be answered as Santa is successfully tracked.

During the 20-hour period in 2018, more than 1,500 hotline volunteers answered a record 137,158 calls to the NORAD Tracks Santa 1-877-HI-NORAD hotline. The NORAD Tracks Santa website, available in eight languages, received 15.1 million visitors. More than 1.5 million people asked their Alexa devices "Hey, Alexa, where’s Santa?" and more than 10,000 people requested to track Santa through OnStar.

Avaya customer engagement technology helps volunteers carefully monitor Santa’s travels and ensure his safety using radar, satellites, planes and ‘Santa Cams’ strategically positioned worldwide. Volunteers share that information with callers as Santa soars through the night sky across the globe. 

"Tracking Santa Claus on Christmas is a beloved tradition that spans more than six decades. Whether it be via phone call, smart home device, or app, each query into Santa’s location is met with complete customer satisfaction regardless of location," said Jerry Dotson, VP, Avaya Government Solutions. "The capability to handle interactions across a variety of platforms makes for happier customers – many of which are children. We are proud to serve so many during the festive holiday season and that our technology helps spread joy across the globe."

"NORAD Tracks Santa is a time-honored tradition that continues to grow and provide a joyous experience for each and every caller and volunteer," said Preston Schlachter, NORAD Tracks Santa Program Manager. "Each and every query from around the world matters, so we’re happy to have Avaya’s trusted technology powering our team and ensuring that we can support the hundreds of thousands of calls and interactions we will receive in the 20-hour period."

#contactcenterworld, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Friday, December 20, 2019

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2023 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

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CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

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PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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