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News : Heritage Health Contact Centre Success with poweredbyrostrvm
Dec 5, 2014 -- The Telemarketing team at Heritage Health, a private medical insurance broker, have generated an increase in customer "Transfers" since using the poweredbyrostrvm cloud contact centre service.
Emerson Peacey, Managing Director at Heritage Health, says, "We offer UK Private Medical plans, International Medical Insurance for expatriates and specially-designed schemes for individuals, groups and businesses. With poweredbyrostrvm we've managed to increase our telemarketing performance, without using more staff or data, and this is expected to rise still further."
poweredbyrostrvm supports Heritage Health's outbound campaigns and routes incoming traffic to the best-skilled team member to deal with each enquiry. The poweredbyrostrvm Management Information System delivers contact centre operational data, combined with business performance statistics, to enable the contact centre to gain an insight into performance and make changes as required.
Today's Tip of the Day - Implementation Is Not Magic!
rostrvm software systems support inbound, outbound and blended management of live and automated telephone calls and multimedia contacts. rostrvm’s innovative desktop presence drives efficient process and best practice by making awkward IT systems easy to use – in the back-office as well as in your contact centre. Our unified administration and management information environment gives you control and makes business performance visible. With customers spanning businesses and industries in both public and private sectors we work hard to understand your requirements and aspirations – technical, functional and commercial – and rostrvm enhances your existing technology. So, no big infrastructure changes – just add rostrvm.
Published: Friday, December 5, 2014