Boston, MA, USA, Nov 3, 2021 -- Creatio, a global software company that provides a no-code/low-code/no-code platform for process management and CRM, announced Heritage Life Insurance has successfully deployed Creatio in partnership with Tata Consultancy Services. Heritage opted for Creatio’s one platform that combines no-code capabilities, BPM engine, and out-of-the-box apps for sales, marketing, and service to replace their cumbersome legacy system and thus improve the customer service in their organization.
Heritage is a company with more than 60 years of experience in providing customers with the best-in-class insurance services. Heritage wanted to implement low-code/no-code tools to ensure that CSRs respond to the present needs and demands of the policyholders. Among their key requirements for the system were capabilities to create a complete IT landscape for managing acquired lines of business, full compliance with security standards for insurance business and customer-specific processes, no-code/low-code tools for in-depth customization and automation of industry-specific workflows, and software intuitiveness for easy adoption.
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Heritage Life Insurance needed to step up its customer relationship management and business process automation after acquiring two lines of insurance business with all related customer data. This move has driven their transformation program with the help of Creatio’s intuitive no-code platform.
"Creatio’s no-code platform enables digital and IT leaders to quickly and easily automate workflows and streamline operations. We are happy to partner with Tata Consultancy Services and Heritage Life. It is inspiring to see how our offering is helping the insurance leader accelerate growth," said Andy Zambito, Chief Sales Officer, Americas, Creatio.
Posted by Veronica Silva Cusi, news correspondent
Creatio (formerly bpm’online) is a leading low-code, process automation and CRM company. It has been highly recognized as a market leader by key industry analysts. Creatio’s intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide. The mission of Creatio is to help companies ACCELERATE!
Published: Thursday, November 4, 2021
ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.
neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
|4.)||Lieber & Associates|
Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.
Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.
Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
Call recording solution fully integrate to all main pbx solutions.
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InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.