News : Hertz Appoints Customer Experience and Customer Care Leaders
Estero, FL, USA, May 27, 2015 -- The Hertz Corporation (NYSE: HTZ) announced that Stuart Benzal has been appointed Vice President, Customer Experience, and Tony Bedalov has been appointed Vice President, Customer Care and Contact Centers reporting to Senior Executive Vice President and Chief Revenue Officer Jeffrey Foland.
In this new role, Benzal will oversee the worldwide delivery of distinctive products, services and superior experiences that deepen customer engagement across the company's car rental brands, which include Hertz, Dollar, Thrifty and Firefly.
Benzal joins Hertz from Aon, where he served as Vice President, Strategy. Previous roles include service as Managing Director, Global Product at United Airlines, and leading innovation & strategy for CarMax and Circuit City Stores. He has also led customer experience initiatives for the consultancy firms, McKinsey & Company in both Chicago and London, and A.T. Kearney, out of London. He received a Master of Business Administration degree from the EDHEC Business School in France, and a Bachelor of Science degree from the Florida Institute of Technology.
Bedalov will be responsible for the worldwide call center and customer care services. As a 30-year veteran with United Airlines, most recently as Managing Director of Contact Center Strategy and Planning, Bedalov has extensive experience in the development of customer service processes. He also has led the implementation of marketing and loyalty programs, in his prior role as President of Mileage Plus, Inc., a subsidiary of United Airlines. He attended the University of Illinois.
"We are pleased to have Stuart and Tony join the organization with their expertise in leveraging technology and innovation to optimize customer experience and satisfaction," said Jeff Foland. "They each have the background and experience to lead transformational initiatives across our global operations. They have proven records of delivering technologies including self-service customer applications, employee technology tools and systems that enhance the customer interaction with products and services."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
More Editorial From Hertz
The Hertz Corporation, a subsidiary of Hertz Global Holdings Inc is an American car rental company with international locations in 145 countries worldwide. The company is based in Park Ridge, New Jersey.
Published: Thursday, May 28, 2015