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News : HeyWire Announces HeyWire LiveText
Orlando, FL, USA, March 16, 2015 -- HeyWire, an enterprise text messaging service provider for connecting customers with businesses, announces that its HeyWire LiveText™ service has been successfully tested for interoperability with a key contact center solution from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.
HeyWire LiveText brings two-way, SMS, customer texting to contact centers. The cloud-based service integrates seamlessly into contact center systems and allows customers to send text messages to sales and service agents via a company's existing toll-free or business phone numbers. The application is now interoperability tested by Avaya for compatibility with Avaya IP Office 9.1 and Avaya IP Office Contact Center 9.1.
HeyWire is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Capability And Reliability
More Editorial From HeyWire
HeyWire Business is the leading enterprise mobile messaging company that delivers mobile-first business communications and customer support. The company is a pioneer in bringing cloud texting to business landlines and customer support 1-800 numbers, connecting businesses and professionals securely and reliably with anyone in their business world – inside and outside the enterprise. Channel partnerships with leading business technology providers extend HeyWire Business'' reach to more than 25 million business people and major call centers, on a cloud platform that handles over a billion messages
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Friday, March 20, 2015