Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Sri Sumari
GM Health Care Service
Heriadhi Waskitho
Quality Auditor
Diana Syahriyanti
Contact Center Departement Head
Luzviminda Alabata
Call Center Supervisor
Nikola Cocovic
Head of Partnerships

News : HFS Research Names Working Solutions a Customer Experience

#contactcenterworld, @WorkingSol, @hfsresearch

Dallas, TX, USA, July 27, 2022 -- Working Solutions, a provider in on-demand contact center outsourcing, has been recognized as a "hot vendor" by industry analyst firm HFS Research. The global research organization cited the company's proven workforce engagement that offers clients a differentiator for service excellence in a world complicated by COVID.

Melissa O'Brien, Executive Research Leader for Customer Experience (CX) said: "HFS Research has named Working Solutions an HFS OneOffice/OneEcosystem Hot Vendor for its effective approach to virtual workforce models and employee engagement—among the most important issues of 2022."

The HFS report noted "client references attest to a strong partnership approach Working Solutions brings to its relationships, and they applaud the quality of its services.

"More importantly, clients verify that their 'secret sauce' lies in unique, proven recruitment, education and operations models. Clients raved that the rigor Working Solutions puts into onboarding and training is best in class in the industry."

As jobs went remote during the pandemic, conventional work arrangements became strained, then outdated—and soon resisted. "Many companies continue to grapple with how to leverage gig models as a new reality," O'Brien said. "Companies like Working Solutions are resources with decades of experience."

Virtual Visionary

Virtual since the start in 1996, the company operates onshore throughout the United States and Canada. It has a core team of 150+ employees, most of whom work remotely, and a virtual network of more than 150,000 contact center agents, all independent contractors.

Tamara Schroer, vice president of Education and Development at Working Solutions, believes the company proved to be a virtual visionary long before the pandemic occurred.

"Our agents become students of a client's business, acting as extensions of the brand to best serve its customers. Refined over 26 years, our education and engagement practices lead to agents who are indistinguishable from the client," Schroer said.

As a hot-button workforce issue, HFS stated the "support and enablement of customer experience through developing and empowering customer-facing people is one of the most important focus areas for business leaders today."

#contactcenterworld, @WorkingSol, @hfsresearch

Posted by Veronica Silva Cusi, news correspondent

About Working Solutions:
Company LogoWorking Solutions is a consultative business process outsourcer providing customer service, sales, support, and flexible business continuity. Tapping into a vast network of enthusiastic brand associates across the United States and Canada, our flexible business model enables us to provide customer service on several levels–from steady state for everyday business to ready state for unexpected events to future state for long-range projects.
Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

About HfS:
Company LogoHfS Research is an analyst and global network for IT and business services, with a specific focus on global business services, digital transformation, and outsourcing.
Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Getting The Ergonomic Programme Right

Read today's tip or listen to it on podcast.

Published: Friday, July 29, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Help Desk Software


Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.


LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.


OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.




About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =