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News : HfS Research Positions NGA Human Resources in Winners Circle
London, April 28, 2014 -- NGA Human Resources, a global provider of Human Resources and Payroll services, has been positioned in the Winners Circle in the HfS Blueprint Report, "Multi-tower Human Resources Outsourcing (HRO): Rewards, Remuneration, and Recognition - The Foundation of Workforce Support Services," published by HfS Research, an independent analyst authority for the global business services and outsourcing community.
NGA leads the Winners Circle as the company demonstrates excellence in both execution and innovation in HR Outsourcing. HfS identified NGA has developed strong partnership relationships with clients, executes HR services beyond standard key performance indicator (KPI) requirements, and was highly flexible to meet clients' needs from the sales process all the way through on-going client support and continuous improvement. From an innovation perspective, NGA was judged to have a strong vision, concrete plans to invest in future capabilities, and a healthy cross-section of vertical capabilities.
"Businesses today are anxious to innovate and expand globally, at the same time they want to stay agile in uncertain markets. This means they face serious challenges enabling the workforce worldwide, starting with the basic administration of payroll, benefits, and employee contact services," said Christa Degnan Manning, senior vice president, HfS Research and lead author of the report. "NGA led the Winners Circle in HfS's first workforce services Blueprint Report because the firm showed a clear commitment to supporting clients' transformative business objectives, flexibility in both contracting and delivering employee-enabling solutions, and significant technology, industry, and partnership expertise to solve the workforce support challenges customers are struggling with today."
"Customer satisfaction is at the heart of what we do at NGA and we are committed to helping our customers stay agile and focused on their core business through global workforce services. It's great to see that our continued investment in delivery excellence, technology-enabled BPO and automation is being rewarded with the top spot in HfS' first Blueprint Report," says Adel Al-Saleh, CEO of NGA Human Resources.
Posted by Veronica Silva Cusi, news correspondent
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About NGA Human Resources:
NGA Human Resources helps organizations transform their business-critical HR operations to deliver more effective and efficient people-critical services. We help our clients become better employers through smarter, more streamlined business processes - to save money, manage employee life cycles and support globally connected, agile organizations. This is how NGA makes HR work.
HfS Research is an analyst and global network for IT and business services, with a specific focus on global business services, digital transformation, and outsourcing.
Published: Thursday, May 1, 2014