News : HfS Research Ranks Genpact Among Top Three Leaders in Artificial Intelligence
New York, NY, USA, Aug 8, 2017 -- Genpact (NYSE: G), a global professional services firm focused on delivering digital transformation for clients, announced that HfS Research, an industry analyst firm, has named Genpact a top three early leader in providing artificial intelligence (AI) capabilities to the enterprise. HfS cited Genpact Cora, the company’s modular, AI-based platform that accelerates digital transformation at scale, as a key factor in leveraging an expansive set of AI technologies.
Genpact ranks 3 among 22 global service providers in HfS’ 2017 AI-powered OneOffice Premier League report, which evaluates five key pillars that align the front, middle, and back offices: digital customer engagement, design thinking for digital outcomes, digital underbelly, and intelligent digital support functions and processes.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"Genpact’s process expertise and industry experience are proving real differentiating qualities in its ability to deliver real business results from artificial intelligence," said Phil Fersht, chief executive officer, HfS Research. "Genpact has been making smart investments in AI and related technologies, both organically and through strategic acquisitions, that are helping its ambitious clients speed digital transformation throughout their operations."
"To support clients on their automation journey, Genpact’s Cora platform is providing all their automation and AI assets in a modular way. This includes the recent acquisition of Rage Frameworks whose capabilities allow for an expansive integration of semi and unstructured data," said Tom Reuner, senior vice president, Intelligent Automation, HfS Research. "The command and control center of Cora is providing a governance layer that is critical for scaling deployments."
"The challenge with digital transformation today is that enterprises have to take on substantial effort in effectively curating, risk-mitigating, and integrating various AI technologies," said Sanjay Srivastava, senior vice president and chief digital officer, Genpact. "HfS’ analysis underscores both AI’s ability to effectively drive innovation in digital transformation journeys, and the modular, integrated Genpact Cora platform’s ability to combine industry acumen, process expertise, and artificial intelligence to deliver powerful business results."
Posted by Veronica Silva Cusi, news correspondent
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Genpact is a Business process outsourcing (BPO) company in India. It was formerly a GE owned company called GE Capital International Services or GECIS. It operates from India, China, Guatemala, Hungary, México, Morocco, the Philippines, Poland, the Netherlands, Romania, Spain, South Africa, and the United States.
HfS Research is an analyst and global network for IT and business services, with a specific focus on global business services, digital transformation, and outsourcing.
Published: Thursday, August 10, 2017
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