New York, NY, USA, Aug 8, 2017 -- Genpact (NYSE: G), a global professional services firm focused on delivering digital transformation for clients, announced that HfS Research, an industry analyst firm, has named Genpact a top three early leader in providing artificial intelligence (AI) capabilities to the enterprise. HfS cited Genpact Cora, the company’s modular, AI-based platform that accelerates digital transformation at scale, as a key factor in leveraging an expansive set of AI technologies.
Genpact ranks 3 among 22 global service providers in HfS’ 2017 AI-powered OneOffice Premier League report, which evaluates five key pillars that align the front, middle, and back offices: digital customer engagement, design thinking for digital outcomes, digital underbelly, and intelligent digital support functions and processes.
"Genpact’s process expertise and industry experience are proving real differentiating qualities in its ability to deliver real business results from artificial intelligence," said Phil Fersht, chief executive officer, HfS Research. "Genpact has been making smart investments in AI and related technologies, both organically and through strategic acquisitions, that are helping its ambitious clients speed digital transformation throughout their operations."
"To support clients on their automation journey, Genpact’s Cora platform is providing all their automation and AI assets in a modular way. This includes the recent acquisition of Rage Frameworks whose capabilities allow for an expansive integration of semi and unstructured data," said Tom Reuner, senior vice president, Intelligent Automation, HfS Research. "The command and control center of Cora is providing a governance layer that is critical for scaling deployments."
"The challenge with digital transformation today is that enterprises have to take on substantial effort in effectively curating, risk-mitigating, and integrating various AI technologies," said Sanjay Srivastava, senior vice president and chief digital officer, Genpact. "HfS’ analysis underscores both AI’s ability to effectively drive innovation in digital transformation journeys, and the modular, integrated Genpact Cora platform’s ability to combine industry acumen, process expertise, and artificial intelligence to deliver powerful business results."
#contactcenterworld, @genpact, @hfsresearch
Posted by Veronica Silva Cusi, news correspondent
Genpact is a Business process outsourcing (BPO) company in India. It was formerly a GE owned company called GE Capital International Services or GECIS. It operates from India, China, Guatemala, Hungary, México, Morocco, the Philippines, Poland, the Netherlands, Romania, Spain, South Africa, and the United States.
HfS Research is an analyst and global network for IT and business services, with a specific focus on global business services, digital transformation, and outsourcing.
Published: Thursday, August 10, 2017
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.
This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511
NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672