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News : HGS a Leader in the 2022 Gartner® Magic Quadrant for Customer Service BPO

#contactcenterworld, @teamhgs, @Gartner_inc

Chicago, IL, USA, Mar 30, 2022 - Hinduja Global Solutions (HGS) (listed in BSE & NSE), a provider of solutions in consumer engagement, digital CX, and business process management (BPM), announced that HGS has been positioned by Gartner as a Leader in the Magic Quadrant for Customer Service BPO. The evaluation was based on specific criteria that analyzed the company's overall Completeness of Vision and Ability to Execute.

"We believe our growth is focused on challenging the status quo approach to customer engagement by delivering smarter CX and better business processes that leverage the 3As (Automation, Analytics and AI)," said Partha DeSarkar, CEO, HGS. "We're proud to be positioned as a Leader in the report for a second time, which we believe is a testament of our Digital CX vision and our ability to deliver a better BPO experience for our customers."

Gartner Magic Quadrant gives enterprise technology shoppers an unbiased assessment of how well competing providers are performing against Gartner's market view and is supplemented by validated user reviews. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players. The research enables you to get the most from market analysis in alignment with your unique business and technology needs.

#contactcenterworld, @teamhgs, @Gartner_inc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Hinduja Global Solutions Ltd.:
Company LogoHGS is a global provider in consumer engagement, digital CX, and business process management (BPM).
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About Gartner:
Company LogoGartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
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Today's Tip of the Day - Don’t Allow Scapegoats

Read today's tip or listen to it on podcast.

Published: Friday, April 1, 2022

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2024 Buyers Guide Employee Engagement Solutions

 
1.) 
ContactCenterWorld

TopPlace2Work.com
Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.

2.) 
Motivarnos

Motivarnos.com
Motivarnos helps your efforts in managing a constant recognition system that includes trivias, badges and competition elements that drives performance appraisal while agents have an encouraging environment.
 

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