News : HGS Announces New DigiTEXT Offering
Chicago, IL, USA, May 10, 2016 -- Hinduja Global Solutions Limited (HGS) (Listed on NSE & BSE, India), announced its DigiTEXT service, a solution that allows brands to engage via automated and live agent assisted text with today's multitasking consumer. The offering also bolsters existing customer service capabilities by allowing customers and agents to easily pivot from voice, chat, web, or email to text and from text back to another channel at any point throughout a single interaction, based on topic and customer preference.
"As a customer, imagine being able to call a company on your mobile device as you walk to your train, for instance, and then moving the conversation to text when you get on board, or to quickly snap a photo of your broken item and skip the annoying process of describing which product and model you have – all without losing your place in line or having to start from square one," said Lauren Kindzierski, Vice President of Solutions & Capabilities at HGS. "That's what people want and expect right now, and DigiTEXT will make it a reality for many brands."
Posted by Veronica Silva Cusi, news correspondent
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About Hinduja Global Solutions Ltd.:
A company from the Hinduja Group, Hinduja Global Solutions is a Bangalore- headquartered BPO Business Services company providing end to end consumer focused services and industry solutions. HGS has 24,000 employees world wide with over half of our revenue being delivered in operations located in NA and UK.
Published: Wednesday, May 11, 2016