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News : HGS Awarded Contract to Support the UK's Disclosure and Barring Service

#contactcenterworld, @teamhgsuk

London, UK, Sept, 2019 -- Hinduja Global Solutions Ltd. (HGS), (Listed on NSE & BSE in India), a global provider in business process management, announces a new contract award with the Disclosure and Barring Service (DBS). DBS helps employers make safer recruitment decisions each year by processing and issuing DBS checks required by those working with children and vulnerable adults.

DBS has contracted with HGS for three and a half years to deliver customer contact centre services. 

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....CONTENT CONTINUED BELOW

HGS will deliver these services from a new contact centre facility in Liverpool, the company's fifth delivery location within the UK. HGS's contact centre will be co-located with CGI IT UK, which has been awarded the contract to deliver IT services, to ensure there is a joined up and collaborative approach to service development.

"We look forward to being a strategic partner for DBS, using our experience servicing the government and private sector to help drive service enhancement and innovation," said Adam Foster, CEO HGS Europe. "HGS is continuously seeking ways to intelligently innovate the services we provide for our clients and their customers and we know we can deliver the quality of service DBS requires."

"DBS provide vital services which help employers make safer recruitment decisions," said Eric Robinson, chief executive of the Disclosure and Barring Service (DBS). "We're looking forward to working with HGS who will be supporting us by providing front line customer support for our services users."

The delivery of service will officially begin in April 2020.

#contactcenterworld, @teamhgsuk

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Hinduja Global Solutions UK Ltd.:
Company LogoA company from the Hinduja Group, Hinduja Global Solutions is a Bangalore- headquartered BPO Business Services company providing end to end consumer focused services and industry solutions. HGS has 28,000 employees world wide with over half of our revenue being delivered in operations located in NA and UK.
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Today's Tip of the Day - Speech Recognition

Read today's tip or listen to it on podcast.

Published: Monday, September 30, 2019

Printer Friendly Version Printer friendly version

2022 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

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