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News : HGS Awarded Contract to Support the UK's Disclosure and Barring Service

#contactcenterworld, @teamhgsuk

London, UK, Sept, 2019 -- Hinduja Global Solutions Ltd. (HGS), (Listed on NSE & BSE in India), a global provider in business process management, announces a new contract award with the Disclosure and Barring Service (DBS). DBS helps employers make safer recruitment decisions each year by processing and issuing DBS checks required by those working with children and vulnerable adults.

DBS has contracted with HGS for three and a half years to deliver customer contact centre services. 

HGS will deliver these services from a new contact centre facility in Liverpool, the company's fifth delivery location within the UK. HGS's contact centre will be co-located with CGI IT UK, which has been awarded the contract to deliver IT services, to ensure there is a joined up and collaborative approach to service development.

"We look forward to being a strategic partner for DBS, using our experience servicing the government and private sector to help drive service enhancement and innovation," said Adam Foster, CEO HGS Europe. "HGS is continuously seeking ways to intelligently innovate the services we provide for our clients and their customers and we know we can deliver the quality of service DBS requires."

"DBS provide vital services which help employers make safer recruitment decisions," said Eric Robinson, chief executive of the Disclosure and Barring Service (DBS). "We're looking forward to working with HGS who will be supporting us by providing front line customer support for our services users."

The delivery of service will officially begin in April 2020.

#contactcenterworld, @teamhgsuk

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

About Hinduja Global Solutions UK Ltd.:
Company LogoA company from the Hinduja Group, Hinduja Global Solutions is a Bangalore- headquartered BPO Business Services company providing end to end consumer focused services and industry solutions. HGS has 28,000 employees world wide with over half of our revenue being delivered in operations located in NA and UK.
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