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News : HGS Awarded Employer of the Year
London, UK, May 7, 2015 -- Hinduja Global Solutions Limited (HGS) (Listed on NSE & BSE, India), have been chosen as UK Employer of the Year by SMART Training and Recruitment, a training provider for Apprenticeship and Workplace Learning programs. HGS won the title for its continued focus on employee development, delivering outstanding performance in the following areas:
Strategic vision for continued growth of the business
Achievement of continuous professional development of the workforce
Contribution towards Equality and Diversity within the workforce
Achievement of learning outcomes with the Apprenticeship program - surpassing the national average outcome by 25%
The recognition comes in the wake of the Apprenticeship program implemented for HGS staff at its Preston centre in Lancashire, UK. The program now being rolled across all of HGS's UK offices, allow contact centre staff to work towards a NVQ Level 2 Certificate in Contact Centre Operations. The 12-month program combines interactive classroom learning with online modules and imparts critical training in soft skills, functional skills in Math and English as well as awareness of Employment Rights and Responsibilities.
A significant development has been integrating the Apprenticeship scheme with HGS's training and employee development strategy - offering all new recruits the opportunity to pursue this scheme. Commented Les Blacker, Operations Director for HGS Europe, "We are delighted and humbled to have been chosen as UK Employer of the Year. Our Apprenticeship Program has been at the heart of our 'talent attraction' strategy, which places firm emphasis on recruiting people for 'careers and not just jobs". Since its inception 2 years ago, over 115 HGS employees have undertaken a range of qualifications and achieved certifications under this program. "And they will continue to reap the benefits of this certification throughout their career in customer service," concluded Les.
Posted by Veronica Silva Cusi, news correspondent
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About Hinduja Global Solutions Ltd.:
A company from the Hinduja Group, Hinduja Global Solutions is a Bangalore- headquartered BPO Business Services company providing end to end consumer focused services and industry solutions. HGS has 24,000 employees world wide with over half of our revenue being delivered in operations located in NA and UK.
Published: Monday, May 11, 2015