News : HGS Canada Adds 100 Jobs
Dartmouth, NS, Sept 30, 2014 -- A Dartmouth call centre is increasing its workforce by almost 40 per cent this fall.
HGS Canada Inc. said Tuesday it plans to hire about 100 full-time workers. The Dartmouth operation, located in Burnside Park, has 265 employees.
The company said the new hires, who will mostly be customer service associates, are needed because of growing demand for service from the centre’s sole client, a Canadian telecommunications company.
"Dartmouth is the perfect place to add much of the new business that we have," Kathy Follett-Lloyd, HGS Canada’s vice-president of human resources, said in an interview.
The employment drive got underway this week and is expected to take six to eight weeks, she said.
The starting wage is $11.50 per hour.
The Dartmouth location, which opened in 2002 and was then known as OLS, is an inbound customer support centre.
A renovation of the facility, on Brownlow Avenue, was completed earlier this year, increasing the operation to about 19,000 square feet.
Follett-Lloyd said the Dartmouth site has already added 100 staff over the past year.
"It was the additional growth of this client, although their growth has expanded even further this fall," the vice-president said.
Many staff and managers at the Dartmouth site have eight to 10 years of experience at the centre, she said.
HGS Canada has 10 contact centres in Nova Scotia, Prince Edward Island and Ontario. They provide customer and technical support to a variety of clients, including financial and technology firms.
Besides the Dartmouth operation, there are also centres in Kentville and Liverpool. The company acquired the Dartmouth facility in August 2011.
The Canadian arm recently announced plans to open an 11th centre, in Windsor, Ont., early next year. A site in North Bay, Ont., which has about 325 employees, is adding another 80 positions.
Posted by Veronica Silva Cusi, news correspondent
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Published: Thursday, October 2, 2014