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News : HGS Canada Shutting Liverpool Call Centre

#contactcenterworld, @teamhgs

Liverpool, NS, Canada, Jan 16, 20202 -- The HGS Canada call centre in the Liverpool Industrial Park has decided after 13 years in operation has decided not to renew its lease with the Region of Queens Municipality, Mayor David Dagley said in a news release Wednesday.

"Three years ago, the municipality reduced the company’s rent to nearly half of what is was at the beginning of the lease in order to help with cost efficiencies in light of a reduced workforce by the company," Dagley said in the statement.

Although the company will not be leasing space in the industrial park, the major said HGS indicated that its 52 employees will be offered the opportunity to transfer into the company's work-at-home program.

"We are proud that these employees have been known by the company to consistently be the best performing in their workforce of sites throughout Nova Scotia. We are confident that all, or a great majority of the employees, will be able to continue to work for HGS Canada through the work at home program," Dagley said.

The 32,000-square-foot building owned and leased by the municipality and has been a call centre for two different companies since its inception, according to the municipality.

HGS leased half of the space in the building but because of the restrictions in its lease, "the remainder of the building was virtually unleaseable," the municipality said.

"With the ending of this lease, the municipality is now focused on leasing the entire building to maximize its benefits in terms of both use and local employment growth. Our staff are currently in discussions with other entities to locate potential future tenants," Dagley concluded.

#contactcenterworld, @teamhgs

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thechronicleherald.ca


About Hinduja Global Solutions Ltd.:
Company LogoA global provider in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centres and HRO solutions to deliver transformational impact to clients. Part of the conglomerate Hinduja Group, HGS takes a “globally local” approach, with over 42,371 employees across 72 delivery centres (as on 30th June 2019) in seven countries making a difference to some of the world’s brands across nine key verticals.
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Today's Tip of the Day - First Contact

Read today's tip or listen to it on podcast.

Published: Friday, January 17, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 

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