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#contactcenterworld, @teamhgs, @khoros
Chicago, IL & Austin, TX, USA, Mar 24, 2022 -- HGS Digital LLC, the technology services arm of Hinduja Global Solutions Ltd (listed in BSE & NSE), announces a partnership with Khoros, a provider in digital-first customer engagement software and services. The partnership furthers the companies’ shared mission of helping brands worldwide deliver frictionless CX with solutions to improve customer engagement, drive deeper brand loyalty, optimize operations, reduce costs, and increase revenue.
"We are excited to partner with HGS Digital—who holds deep expertise in traditional and digital customer care—to bring more value to our customers. Together, Khoros and HGS Digital will give brands AI-powered technology and critical contact center resources to deliver the best customer experience at scale," says Jack Blaha, CEO of Khoros.
Venk Korla, CEO of HGS Digital, says, "We’re thrilled to be working with Khoros and helping our customers transform together. Khoros’s platform capabilities allow brands to engage with customers across channels frictionlessly and meaningfully—crucial in today’s digital-first world."
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Posted by Veronica Silva Cusi, news correspondent
About Hinduja Global Solutions Ltd.:
HGS is a global provider in consumer engagement, digital CX, and business process management (BPM).
About Khoros, LLC:
Khoros, built from Spredfast Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000 customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day.
Published: Friday, March 25, 2022
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