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News : HGS Digital and Khoros Announce Partnership Dedicated to Transforming Customer Experiences

#contactcenterworld, @teamhgs, @khoros

Chicago, IL & Austin, TX, USA, Mar 24, 2022 -- HGS Digital LLC, the technology services arm of Hinduja Global Solutions Ltd (listed in BSE & NSE), announces a partnership with Khoros, a provider in digital-first customer engagement software and services. The partnership furthers the companies’ shared mission of helping brands worldwide deliver frictionless CX with solutions to improve customer engagement, drive deeper brand loyalty, optimize operations, reduce costs, and increase revenue.

"We are excited to partner with HGS Digital—who holds deep expertise in traditional and digital customer care—to bring more value to our customers. Together, Khoros and HGS Digital will give brands AI-powered technology and critical contact center resources to deliver the best customer experience at scale," says Jack Blaha, CEO of Khoros.

Venk Korla, CEO of HGS Digital, says, "We’re thrilled to be working with Khoros and helping our customers transform together. Khoros’s platform capabilities allow brands to engage with customers across channels frictionlessly and meaningfully—crucial in today’s digital-first world."

#contactcenterworld, @teamhgs, @khoros
....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Hinduja Global Solutions Ltd.:
Company LogoHGS is a global provider in consumer engagement, digital CX, and business process management (BPM).
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About Khoros, LLC:
Company LogoKhoros, built from Spredfast Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000 customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Auto Attendant Options

Read today's tip or listen to it on podcast.

Published: Friday, March 25, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

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