Bengaluru, India, Sept 13, 2021 -- Hinduja Global Solutions Limited (HGS) announced that the Crown Commercial Services (CCS) Framework renewed the company’s approval to supply contact centre and business services solutions on the CCS Framework in the UK.
This announcement marks the third time HGS has been named as a supplier on the CCS Framework as part of the RM6181 Contact Centres and Business Services Framework Contract. The agreement provides public sector organisations with an approved list of suppliers that offer a range of contact centre services, including telephony, email, and web-based communications.
"Our recently renewed agreement with CCS demonstrates our strength in the public sector and our continued commitment to the UK market," said Rob Irons, HGS Head of Public Sector Bids. "We’re proud to be continuing to support CCS for the next four years as we understand the importance of the service they provide for public sector organisations. We’re delighted by the opportunity to continue sharing our experience and expertise to help make a difference."
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Bringing together policy, advice, and direct buying, the CCS Framework is available to UK public sector bodies, including central government and arm’s length bodies and agencies, non-departmental public bodies, NHS bodies, local authorities, and the wider public sector. By purchasing through CCS commercial agreements, public and third sector organisations benefit from increased quality and value.
"Our mission at HGS is to make our clients more competitive and efficient every day and we’re thrilled to be part of the CCS framework to continue working alongside public sector organisations and help them achieve this," said Graham Brown, HGS UK Chief Revenue Officer. "HGS has provided high-quality public sector contact centre services for more than 20 years, and our specialist team has more than 40 years’ combined experience managing complex, high performing contact centre services that deliver on buyers’ requirements."
Posted by Veronica Silva Cusi, news correspondent
About Hinduja Global Solutions Ltd.:
A global provider in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centres and HRO solutions to deliver transformational impact to clients. Part of the conglomerate Hinduja Group, HGS takes a “globally local” approach, with over 42,371 employees across 72 delivery centres (as on 30th June 2019) in seven countries making a difference to some of the world’s brands across nine key verticals.
Published: Wednesday, September 15, 2021
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