North Bay, Ontario, Canada, May, 2018 -- Hinduja Global Solutions (HGS) (listed in BSE & NSE), a global provider in customer experience, announced that it is creating 100 new positions at its North Bay, Ontario customer experience contact centre in May to support a telecommunication client’s business growth.
"We are pleased to announce the expansion of our relationship with a leading telecommunication company" said Ross Duff, Senior Vice President of North American Operations. "We meet our clients at their stage in the transformation journey and train our employees to become empathic problem solvers and an extension of the client’s team," Duff said. "HGS is dedicated to transforming the traditional call centre to deliver an outstanding experience where customers get the right answers fast, 24/7."
In North Bay, HGS is recruiting full-time customer care and technical support professionals to resolve customer issues or questions regarding billing and products offered. These positions are ideal for candidates who are solution oriented, effective at problem solving and enjoy helping people within a customer service environment. Previous customer service experience and basic computer skills are considered an asset. Interested professionals can apply online. In person applications are also being accepted at the site, Monday to Friday from 9:00 am to 5:00 pm.
HGS provides professional training, is committed to career path development and commonly promotes from within. HGS also offers group health benefits, rewards and recognition programs, celebration awards, and incentive opportunities. Join our team to find out why so many of our leaders have been with HGS for many years.
Posted by Veronica Silva Cusi, news correspondent
About Hinduja Global Solutions Ltd.:
A global provider in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centres and HRO solutions to deliver transformational impact to clients. Part of the conglomerate Hinduja Group, HGS takes a “globally local” approach, with over 42,371 employees across 72 delivery centres (as on 30th June 2019) in seven countries making a difference to some of the world’s brands across nine key verticals.
Published: Monday, May 14, 2018
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