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News : HGS Hiring 120 Customer Service Professionals for Northern Ontario Contact Centres
Timmins, and North Bay Ontario, Canada March 13, 2018 -- Hinduja Global Solutions (HGS) (listed in BSE & NSE), has announced it will hire a total of more than 120 full-time, bilingual customer service representatives in Timmins, ON and North Bay, ON. This increase in personnel will help meet the growing needs of a Canadian Crown Corporation client and accelerate customer service offerings for the organization.
"We are very pleased to be extending our relationship with this client," said Ross Duff, Senior Vice President of Operations. "HGS’s Ontario locations deliver best-in-class performance and we are proud that our continued growth in these communities will provide more opportunities for job advancement and diverse employment due to our commitment to helping brands meet the needs of today’s consumer."
Following the four-week paid training period, new hires will earn $16.80 per hour, with opportunities to increase their wage rate as they move into more complex call types and possible leadership positions such as Team Leaders, Lead Associates, and Quality Assurance Specialists. HGS invites candidates to attend in-person job fairs at both sites. Attendees should bring an updated resume to the job fair and come prepared to participate in a one-on-one interview.
HGS will be recruiting inbound customer service representatives who will work with customers to resolve inquiries. Representatives will also provide technical support to small businesses, assisting customers with navigation and use of the client’s online platforms. Ideal candidates are solution-oriented, effective at problem solving and enjoy helping people within a customer service environment.
HGS provides a competitive compensation and benefits package, including dental, medical, and vision coverage, paid training, and bonus and incentive opportunities.
Posted by Veronica Silva Cusi, news correspondent
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About Hinduja Global Solutions Ltd.:
A global provider in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centres and HRO solutions to deliver transformational impact to clients. Part of the conglomerate Hinduja Group, HGS takes a “globally local” approach, with over 42,371 employees across 72 delivery centres (as on 30th June 2019) in seven countries making a difference to some of the world’s brands across nine key verticals.
Published: Wednesday, March 14, 2018
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