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News : HGS Hiring 150 Positions in Dartmouth, Nova Scotia Customer Experience Contact Centre

#contactcenterworld, @teamhgs, @team_hgs

Dartmouth, Nova Scotia, Canada, Oct 10, 2017 -- HGS Canada (a subsidiary of Hinduja Global Solutions Limited (HGS), a company listed on NSE & BSE in India and a provider in customer experience, announced that it is hiring 150 positions at its Dartmouth customer experience contact centre in October to support a media and communications client’s business growth. HGS will be holding both a virtual and site Job Fair at its 250 Brownlow Avenue, Dartmouth, Nova Scotia location and online.

HGS is hiring these new, permanent roles to meet increasing client needs as part of HGS’s overall growth in Canada through 2017 and 2018.

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"HGS’s momentous growth in Canada is due to the continuous trust of our clients and their increasing need for our service," said native Haligonian Ross Duff, Senior Vice President of North American Operations from his office in Dartmouth, Nova Scotia. "We recently celebrated the 15-year anniversary of our Dartmouth site in September. Our people are skilled, engaged and talented, and our growth will continue to demonstrate our continued commitment to this great community."

HGS is recruiting permanent, full-time inbound customer service agents to add to the existing 2100 employees in Canada. These positions are ideal for candidates who are solution oriented, effective at problem solving and enjoy helping people within a customer service environment. Previous customer service experience and basic computer skills are considered an asset. Applications are also being accepted online.

HGS is committed to career path development; in fact, over 90 percent of HGS Canada management positions are promoted from within. HGS offers a comprehensive benefits package, including dental, medical and vision insurance after 3 months of employment. HGS also offers loyalty program points, celebration awards, and incentive opportunities and has recently established new hours of operation.

#contactcenterworld, @teamhgs, @team_hgs

Posted by Veronica Silva Cusi, news correspondent
Source: HGS


About Hinduja Global Solutions Ltd.:
Company LogoA global provider in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centres and HRO solutions to deliver transformational impact to clients. Part of the conglomerate Hinduja Group, HGS takes a “globally local” approach, with over 42,371 employees across 72 delivery centres (as on 30th June 2019) in seven countries making a difference to some of the world’s brands across nine key verticals.
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Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Thursday, October 12, 2017

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2020 Buyers Guide Recording

 
1.) 
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Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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2.) 
Lieber & Associates

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L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
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Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003
 

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