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News : HGS Integration of Bots & Brains Wins Top Honors at 12th Annual Top Ranking Performers Global Awards

#contactcenterworld, @teamhgs

Chicago, IL, USA, Nov, 2017 -- Hinduja Global Solutions (HGS), (listed on NSE & BSE in India) a global provider in customer experience (CX), received a Gold for Best Self-Service Technology and a Bronze for Best Outsourcing Partnership at the 2017 Top Ranking Performers Global Awards presented by ContactCenterWorld.com. This follows HGS wins at the Americas level in June. The awards were presented during the Contact Center World Global Finals, an annual conference that celebrates companies providing the best customer service in the world.

"We are incredibly honored to be recognized on the global stage for our industry-leading integration of bots and brains that drives business results for some of the world's largest brands," said Andrew Kokes, senior vice president, Global Head of Marketing. HGS offers an optimized customer experience to help clients become more competitive. "HGS is committed to putting ourselves in the shoes of the consumer and delivering a world-class customer experience. By doing this, we are able to offer a seamless and smart approach to help consumers get to the right answer, fast."

HGS received a Gold award for Best Self Service Technology, which is part of the company's Unified Customer Experience Strategy(R). HGS offers a unique approach that leads with advanced artificial intelligence to partner, "bots," as the first responder and "brains," human agents, only when it adds value. This self-service solution leverages a Smart Channel Selector algorithm to offer the right type of channel to manage a customer's issue and provide a resolution. Additionally, the system employs built-in analytics for consistent learning to help the client examine common issues and evolve with the demands of today's customers.

HGS received the Bronze award for Best Outsourcing Partnership based on its 10-year partnership with Jarden Consumer Solutions. With a core team in place, HGS introduced an innovative approach to optimize Jarden's processes and platforms aligned with its business goals and objectives.

ContactCenterWorld.com is the world's largest contact center and customer engagement association with almost 200,000 members in 200 countries.

ContactCenterWorld.com is the world's largest contact center and customer engagement association with almost 200,000 members in 200 countries.

About the Annual Top Ranking Performers Global Awards:

The awards were established in 2006 and are now regarded as the premier awards for the contact center world. Every year over 1500 entrants from 50 nations compete for these prestigious awards. Find out more www.ContactCenterWorld.com/worldawards

#contactcenterworld, @teamhgs

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Hinduja Global Solutions Ltd.:
Company LogoA global provider in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centres and HRO solutions to deliver transformational impact to clients. Part of the conglomerate Hinduja Group, HGS takes a “globally local” approach, with over 42,371 employees across 72 delivery centres (as on 30th June 2019) in seven countries making a difference to some of the world’s brands across nine key verticals.
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About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Repeat Calls

Read today's tip or listen to it on podcast.

Published: Tuesday, December 5, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

6.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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