#contactcenterworld, @teamhgs, @Gartner_inc
Chicago, IL, USA, Feb, 2021 -- Hinduja Global Solutions (HGS) (listed in BSE & NSE), a provider of solutions in business process management (BPM) and digital user experience solutions, announced that HGS has been positioned by Gartner as a Leader in the February 2021 Magic Quadrant for Customer Service BPO. The evaluation was based on specific criteria that analyzed the company's overall completeness of vision and ability to execute.
HGS growth is driven by providing tech-enabled solutions such as the HGS Digital cognitive contact center, an intelligent-automation-enabled, bot, and AI-driven contact center. A cognitive contact center takes into account the user experience (UX), the stage of the customer journey, and other data to enrich every single interaction.
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"Our growth is focused on delivering smart CX and better business processes by leveraging the 3As (Automation, Analytics and AI)," said Partha DeSarkar, CEO, HGS. "We're proud to be positioned as a Leader, which we believe is a testament of our Smarter CX vision and our ability to deliver a better BPO experience for our customers."
Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players.
Veronica Silva Cusi, news correspondent
About Hinduja Global Solutions Ltd.:
A global provider in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centres and HRO solutions to deliver transformational impact to clients. Part of the conglomerate Hinduja Group, HGS takes a “globally local” approach, with over 42,371 employees across 72 delivery centres (as on 30th June 2019) in seven countries making a difference to some of the world’s brands across nine key verticals.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Tuesday, February 16, 2021
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