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News : HGS Recognized for 'Best Large Contact Centre'
London, UK, Dec. 17, 2014 -- Hinduja Global Solutions Limited (HGS) (listed on NSE & BSE, India) added to its awards tally for 2014 a silver for 'Best Large Contact Center' at the recently concluded global finals of the ContactCenterWorld Awards. A repeat performer at the prestigious awards program, HGS was the winner of 'Best Large Contact Centre' at the EMEA finals of the program held in July this year. The recognition for Best Contact Center went to HGS's Centre of Excellence for Customer Retention & Loyalty in Preston, UK, for delivering exceptional customer service while driving agent performance through transformational programs.
Top Ranking Performers in the Contact Center World – Best in World, met, shared ideas and the best were voted for by judges at this event hosted by ContactCenterWorld – The Global Association for Contact Center Best Practices & Networking. Contact Center World is a global organisation that recognises and rewards best practice in customer service throughout the world.
Matthew Vallance, CEO for HGS Europe, commented on the win, "We are delighted with yet another phenomenal performance at the ContactCentreWorld Awards. This win is further proof of our global capability to deliver transformational change for our clients through optimizing their customer experiences. It is also evidence of the soundness of our employee engagement strategy, which is boosting productivity and enhancing the quality of our interactions with customers."
HGS's contact centre at Preston has been handling customer retention and loyalty activities for UK-based telecom provider TalkTalk since 2009. In 2012, the partnership achieved a milestone when HGS entered into a transformational outsourcing agreement with TalkTalk, seeking to create a Centre of Excellence for customer retention and loyalty.
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Posted by Veronica Silva Cusi, news correspondent
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About Hinduja Global Solutions Ltd.:
A company from the Hinduja Group, Hinduja Global Solutions is a Bangalore- headquartered BPO Business Services company providing end to end consumer focused services and industry solutions. HGS has 24,000 employees world wide with over half of our revenue being delivered in operations located in NA and UK.
Published: Friday, December 19, 2014