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News : HGS Recognized on IAOP's Global Outsourcing 100 List for Providing World-Class Service

#contactcenterworld, @teamhgs, @IAOP

Chicago, June, 2018 -- Hinduja Global Solutions (HGS) (listed on NSE and BSE in India), a global provider in business process management, was named a Super Star on the International Association of Outsourcing Professionals (IAOP) 2018 Global Outsourcing 100 List.

HGS has earned IAOP recognition as one of the world's top outsourcers, with distinction for "Sustained Excellence" and as an "All Star Company" in all award categories: size and growth, customer references, awards and certifications, programs for innovation, and programs for corporate social responsibility. HGS's IAOP recognition will be published in Fortune Magazine's Fortune 500 issue.

"As a company that leads with innovation to help clients create competitive advantage, we are proud to be recognized globally by IAOP for the eighth year in a row," said Andrew Kokes, HGS Senior Vice President, Global Head of Marketing. "At HGS, we are deeply committed to our role as empathetic problem-solvers who empower our clients by being brilliant at the basics and driving results consistently by leveraging our proven market and domain expertise. We are particularly proud of the special recognition HGS received for our 'sustained excellence and dedication to corporate social responsibility'—two important indicators of the values and focus we bring to work every day."

"From the start of each relationship, we become true partners and brand ambassadors," said Kokes. Our core mission is to help our clients build brand loyalty and create customers for life."

"In today's economy, it is more important than ever for outsourcing buyers to be able to easily identify and select the right company for their outsourcing needs," said Debi Hamill, IAOP CEO. "The Global Outsourcing 100 and World's Best Advisors lists are the essential tools companies' reference to make smarter decisions. They provide companies with valuable insights into the outsourcing industry, leading and emerging service providers and advisors, and key developments to watch."

#contactcenterworld, @teamhgs, @IAOP

Posted by Veronica Silva Cusi, news correspondent
Source: HGS


About Hinduja Global Solutions Ltd.:
Company LogoA global provider in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centres and HRO solutions to deliver transformational impact to clients. Part of the conglomerate Hinduja Group, HGS takes a “globally local” approach, with over 42,371 employees across 72 delivery centres (as on 30th June 2019) in seven countries making a difference to some of the world’s brands across nine key verticals.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

About International Association of Outsourcing Professionals:
Company LogoThe association for improving outsourcing outcomes by bringing together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification and excellence.
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Today's Tip of the Day - Repeat Calls

Read today's tip or listen to it on podcast.

Published: Wednesday, June 6, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.
PH: +1 (346) 444-3555

4.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

5.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

6.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

7.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

8.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
PH: 213-943-2023
 

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