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News : Disclosure and Barring Service to be Named Highest-rated Public service Organisation for Customer Satisfaction

#contactcenterworld, @teamhgs, @instituteofcs

London, UK and Bengalaru, India, Mar, 2022 -- The UK Customer Satisfaction Index (UKCSI) has shown that the Disclosure and Barring Service (DBS) is the highest-rated public sector organisation in the UK for customer satisfaction. The report was published by the Institute of Customer Service and details an increase in DBS' customer satisfaction score from January 2021, to January 2022. DBS works with Hinduja Global Solutions in the UK, with the latter providing customer contact centre services and back-office services in support of DBS processes.

Within the report, DBS was benchmarked against 10 other public sector organisations with DBS receiving a customer satisfaction score of 81.4 out of 100, while the average score for public sector organisations stood at 76.9.

Eric Robinson, CEO of DBS, said: "We are incredibly proud that DBS has been recognised as the highest-rated public sector organisation for customer satisfaction in the UK. The result demonstrates the organisation's strong commitment to providing high quality services and the dedication and hard work of DBS staff, which has been even more important during the pandemic for the customers we serve. I also want to acknowledge the efforts of staff in HGS, who support our frontline customer services. We welcome feedback from the survey, and we will use the findings alongside responses from our own DBS customer survey to ensure we continue to further improve services for our customers."

Adam Foster, CEO, HGS Europe added: "I am delighted HGS has supported DBS to achieve the accolade of highest-rated public service organisation for customer satisfaction in the UK. This is a huge testament to the teams at HGS who support DBS and their focus and dedication to delivering the best customer experience. The DBS service is critical to the UK economy with DBS issuing certificates to safeguard vulnerable groups. It helps companies to apply safe recruitment procedures and it also allows organisations (including voluntary groups) to appoint people suitable for certain types of roles".

Jo Causon, CEO of The Institute of Customer Service, added: "Through this challenging period, some businesses have adapted well and responded to changes in their customers' circumstances and needs. DBS' strong showing in the UKCSI is encouraging and shows that public sector organisations – much like those in the private sector – who build trust and deliver on their promises will be rewarded with customer loyalty."

#contactcenterworld, @teamhgs, @instituteofcs

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.co.uk


About Hinduja Global Solutions Ltd.:
Company LogoHGS is a global provider in consumer engagement, digital CX, and business process management (BPM).
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About Institute of Customer Service (ICS):
Company LogoWebs.com, founded in 2001 by 3 brothers, helps customers build more than simple, static web pages. Webs is focused on providing customers everything they need to grow a dynamic site with an active community. By allowing visitors to contribute by posting their own photos, videos, comments and more, they help customers attract, engage and retain an interactive audience.
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Today's Tip of the Day - What Do You Need?

Read today's tip or listen to it on podcast.

Published: Friday, March 18, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

2.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

3.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

4.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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