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News : HGS to Create 150 New Jobs in Selkirk (UK) and Invests in Purchasing & Upgrading Facility

#contactcenterworld, @teamhgs

Selkirk, Scotland, Dec 4, 2018 -- Hinduja Global Solutions Ltd. (HGS), (Listed on NSE & BSE in India), a global provider in business process management, announces it will be creating up to 150 brand new permanent jobs and investing into its site in Selkirk over the course of 2019. The company has purchased the site from its lease holder, has recruited a new management team and is about to embark on a 12-month site-investment programme giving further security to the 265 existing employees based there.

HGS’s Global CEO, Partha DeSarkar met with Scotland’s Deputy First Minister, John Swinney, on Wednesday 28th November, 2018 at the company’s Headquarters in Bangalore to discuss HGS’s commitment to the Scottish Borders and opportunities for the future.

Mr. DeSarkar, along with Adam Foster, CEO Europe, impressed upon the Deputy First Minister his appreciation of the Selkirk work force and their contribution to the successful performance of the business.

Partha DeSarkar, HGS CEO said: "I’m delighted to have met with the Deputy First Minister and to confirm HGS’s commitment to Scotland with the acquisition of our site in Selkirk. We are excited to bring continued economic growth to the location and I am pleased to say that HGS will be offering up to 150 new job opportunities to the region over 2019. The location and people of Scotland deliver best-in-class performance for our growing roster of clients."

John Swinney, Scottish Deputy First Minister added: "Hinduja Global Solutions are highly valued investors and I am delighted with their continued growth in Scotland. The creation of 150 new permanent jobs in Selkirk in addition to the security for the 265 existing employees there is fantastic news for the local community. It has been a pleasure to meet Partha to discuss Hinduja Global Solution’s significant investment in Selkirk and hear his enthusiasm for Scotland. This is a clear confirmation of Scotland’s attractiveness to inward investors."

Paul Lewis, MD, Scottish Development International said: "HGS is a global success, employing over 44,000 people worldwide, and we are delighted to be supporting its growth ambition in Scotland.

The company has ambitious plans to develop a world class call centre in Selkirk which is testament to the skills and talent we have here. The meeting has been a great opportunity for us to hear more about this significant new investment in the South of Scotland and we look forward to continuing to work closely with Partha and the HGS team to cement the company's commitment to Scotland."

#contactcenterworld, @teamhgs

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.teamhgs.com


About Hinduja Global Solutions Ltd.:
Company LogoA global provider in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centres and HRO solutions to deliver transformational impact to clients. Part of the conglomerate Hinduja Group, HGS takes a “globally local” approach, with over 42,371 employees across 72 delivery centres (as on 30th June 2019) in seven countries making a difference to some of the world’s brands across nine key verticals.
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Today's Tip of the Day - Cancel Training At Your Peril

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Published: Wednesday, December 5, 2018

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2021 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
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Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)
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IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
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We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
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NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
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