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News : HGS to Launch Multi-channel Consumer Care Line for Danone UK
30 September, 2014, London, UK -- HGS, the global customer service outsourcing company, has secured a contract with FMCG company Danone UK, to provide consumer care for its Early Life Nutrition, Waters and Fresh Dairy Products businesses.
The multi-channel service will be delivered over voice, email and web chat with plans to introduce video chatting capabilities in the future. The service will be delivered from a 30-seat contact center operation out of HGS offices in West London. HGS will provide subject matter experts for Danone’s Early Life Nutrition business including a 5-member team of qualified midwives and nutritionists. As part of the service, HGS will also handle complaint management and out of hours support for the Early Life Nutrition line.
The anticipated go live date for the service is October 2014.
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About Hinduja Global Solutions Ltd.:
A company from the Hinduja Group, Hinduja Global Solutions is a Bangalore- headquartered BPO Business Services company providing end to end consumer focused services and industry solutions. HGS has 24,000 employees world wide with over half of our revenue being delivered in operations located in NA and UK.
Published: Wednesday, October 1, 2014