News : HGS UK Voted North West Employer of the Year
HGS UK’s Retention and Loyalty Centre of Excellence based in Preston, UK has been awarded the title of ‘Smart Training and Recruitment Employer of 2013 for the North West region’, by Smart Training, a specialist training provider. The recognition comes in the wake of the Preston centre successfully completing a year-long ‘contact centre apprenticeship scheme’ for a number of its staff members.
The ‘contact centre apprentice ship scheme' is an industry recognised qualification run by Smart Training. The government funded programme aims to develop knowledge and skills in the workplace by allowing contact centre employees to work closely with a dedicated Smart Trainer for a period of 12 months. While conferring the award Dean Moorhouse - Quality Assurance Manager at Smart Training commented, "HGS has set the bar for organisational commitment to employee development in the North West region. Through various career development programmes they have demonstrated utmost dedication to investing in the future of their staff. Through such initiatives they are also meeting the UK government targets for up-skilling the workforce."
HGS’ Preston centre is fast earning a name within the contact centre industry for its innovative staff management techniques – the various industry recognitions it has earned over the last few years standing testament to its achievements. "There are excellent on-site facilities for employees who wish to progress their career in the outsourcing industry in addition to unwavering support for all training staff, " Dan testifies. " By doing all this, you are creating a life-long culture of learning, development and progression with the organisation." he adds.
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A company from the Hinduja Group, Hinduja Global Solutions is a Bangalore- headquartered BPO Business Services company providing end to end consumer focused services and industry solutions. HGS has 24,000 employees world wide with over half of our revenue being delivered in operations located in NA and UK.
Published: Wednesday, January 8, 2014