News : HGS UK Wins Big at 2015 Contact Centre World Awards
London, UK, Nov. 30, 2015 -- Hinduja Global Solutions Limited (HGS), (listed on NSE and BSE in India) a global provider in business process management, added to its award tally with wins for its UK locations in the global finals of the 2015 Contact Centre World (CCW) Awards.
HGS UK took home top honours for "Best Large Centre" (Gold – HGS Preston) and "Best Customer Service for Small Centre" (Gold – HGS Chiswick).
This is the third consecutive year HGS UK won a prestigious CCW Award for having the best call centres in the world. Previously, HGS Preston won the gold award for "Best Mid-Size Contact Centre" (2013) and "Best Large Contact Centre – EMEA" (2014).
"I am delighted that our UK team was once again honoured for their commitment to helping our clients provide the best customer experience in the world," said Matthew Vallance, CEO of HGS Europe. "These awards are a testament to the quality of our people and our clients, and they're especially encouraging as we continue to grow in the UK."
The CCW Awards is the leading global awards programme for contact centre practitioners to earn recognition for their commitment to customer service. This year's awards programme saw over 1,600 entries from 50 different countries.
HGS Preston UK, a Customer Experience Centre of Excellence, won gold for delivering outstanding solutions to key customers Talk Talk and Fleur Telecom. HGS Chiswick UK took home the top prize for its customer service delivery for client Kimberly-Clark.
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Posted by Veronica Silva Cusi, news correspondent
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About Hinduja Global Solutions Ltd.:
A company from the Hinduja Group, Hinduja Global Solutions is a Bangalore- headquartered BPO Business Services company providing end to end consumer focused services and industry solutions. HGS has 24,000 employees world wide with over half of our revenue being delivered in operations located in NA and UK.
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Published: Tuesday, December 1, 2015