News : HGS UK Wins Big at 2015 Contact Centre World Awards
#contactcenterworld, @teamhgs, @team_hgs
London, UK, Nov. 30, 2015 -- Hinduja Global Solutions Limited (HGS), (listed on NSE and BSE in India) a global provider in business process management, added to its award tally with wins for its UK locations in the global finals of the 2015 Contact Centre World (CCW) Awards.
HGS UK took home top honours for "Best Large Centre" (Gold – HGS Preston) and "Best Customer Service for Small Centre" (Gold – HGS Chiswick).
This is the third consecutive year HGS UK won a prestigious CCW Award for having the best call centres in the world. Previously, HGS Preston won the gold award for "Best Mid-Size Contact Centre" (2013) and "Best Large Contact Centre – EMEA" (2014).
"I am delighted that our UK team was once again honoured for their commitment to helping our clients provide the best customer experience in the world," said Matthew Vallance, CEO of HGS Europe. "These awards are a testament to the quality of our people and our clients, and they're especially encouraging as we continue to grow in the UK."
The CCW Awards is the leading global awards programme for contact centre practitioners to earn recognition for their commitment to customer service. This year's awards programme saw over 1,600 entries from 50 different countries.
HGS Preston UK, a Customer Experience Centre of Excellence, won gold for delivering outstanding solutions to key customers Talk Talk and Fleur Telecom. HGS Chiswick UK took home the top prize for its customer service delivery for client Kimberly-Clark.
You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences.
For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards
#contactcenterworld, @teamhgs, @team_hgs
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Maintaining Customer Notes
More Editorial From Hinduja Global Solutions Ltd.
About Hinduja Global Solutions Ltd.:
A company from the Hinduja Group, Hinduja Global Solutions is a Bangalore- headquartered BPO Business Services company providing end to end consumer focused services and industry solutions. HGS has 24,000 employees world wide with over half of our revenue being delivered in operations located in NA and UK.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Tuesday, December 1, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
At CGI, we are in the business of satisfying clients. For more than 35 years, we've partnered with U.S. defense, civilian and intelligence agencies to support their mission-essential needs at every st...
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to custom...
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients acr...