Bangalore, India, Nov, 2018 -- Hinduja Global Solutions (HGS), (Listed on NSE & BSE in India), a global provider in business process management, earned top honours in the Transformation category at the NASSCOM Customer Service Excellence Awards 2018, held recently in Bangalore.
HGS won this recognition for creating an omni-channel contact center for a consumer packaged goods company, with a focus on generating a customer experience. HGS provides the client's end-customers with a 24/7, unified, modern customer experience using voice, email, chat and WhatsApp channels to address queries and build brand loyalty.
Speaking on the recognition, Ram Mohan Natarajan, Sr. Vice President – Business Transformation & Innovation, HGS said, "HGS has been honored for its transformation expertise and capabilities for the second time in a row by NASSCOM and we are thrilled to earn such recognition. Today, it has become critical for organizations to engage with customers through their preferred communication platforms, and as trusted partners to our clients, we need to ensure that we provide the right design of process and technology to enhance the customer experience."
Posted by Veronica Silva Cusi, news correspondent
About Hinduja Global Solutions Ltd.:
A global provider in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centres and HRO solutions to deliver transformational impact to clients. Part of the conglomerate Hinduja Group, HGS takes a “globally local” approach, with over 42,371 employees across 72 delivery centres (as on 30th June 2019) in seven countries making a difference to some of the world’s brands across nine key verticals.
NASSCOM is the trade body and chamber of commerce of the IT-BPO industries in India. NASSCOM is a global trade body with more than 1200 members, which include both Indian and multinational companies that have a presence in India. NASSCOM's member and associate member companies are broadly in the business of software development, software services, software products, consulting services, BPO services, e-commerce & web services, engineering services offshoring and animation and gaming. NASSCOM’s membership base constitutes over 95% of the industry revenues in India and employs over 2.24 million professionals.
Published: Monday, November 19, 2018
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