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News : HGS's AxisPoint Health Earns Health Call Center URAC Reaccreditation

#contactcenterworld, @urac

Westminster, CO, USA, Oct, 2018 -- AxisPoint Health, an HGS company and a provider in population health management, announced that it has earned URAC reaccreditation in Health Call Center for its GuidePoint solution, a clinically and analytically driven nurse advice, navigation, and member engagement service. AxisPoint Health's nurse advice solutions have been accredited by URAC since 1997, when the company was the first nurse advice line provider in the United States to receive accreditation.

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"Our nurse advice service plays a crucial role in assisting members to access the right level of care at the right time, and in the safest and most efficient way," said AxisPoint Health Chief Medical Officer, Dr. Virginia Gurley. "We are very proud to have received the URAC reaccreditation in Health Care Call Center continuously over the past two decades. This recognition validates our commitment to delivering the highest quality nurse advice services that support access to care, close gaps in care, and reduce avoidable utilization."

"Health call centers are a vital part of providing more accountable and value-based care. URAC's independent Health Call Center Accreditation makes AxisPoint Health a better provider of services through quality standards that stress having professional staff who can handle patients with efficiency and effectiveness," said URAC President and CEO Kylanne Green.

#contactcenterworld, @urac

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About AxisPoint Health:
Company LogoAxisPoint Health, formerly a McKesson company, is a health care management company focused on proactively managing health, reducing barriers, and improving outcomes. Headquartered in Westminster, Colorado, AxisPoint Health is a pioneer in developing and deploying clinically engineered population health management solutions that incorporate analytics and state of the art clinical knowledge. AxisPoint Health simplifies complex care through service and product offerings such as chronic care management programs, care management workflow software, and algorithm-based nurse advice solutions.
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About URAC:
Company LogoURAC, formerly known as the Utilization Review Accreditation Commission, is a nonprofit organization that aims to promote healthcare quality by accrediting healthcare organizations.
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Today's Tip of the Day - Impacts Of Technology

Read today's tip or listen to it on podcast.

Published: Friday, October 26, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
 

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