News : HigherGround Develops New Features to Record Communications
Canoga Park, CA, USA, June 15, 2015 -- HigherGround is pleased to offer three new features for the Calibre call recording solution—Speech Analytics, Mobile Recording and Survey. These tools are available immediately and offer many benefits to improve intelligent recording and analytics in contact centers.
"HigherGround continues to develop new leading-edge features for our recording solutions based on customer feedback and industry trends," remarked HigherGround president and CEO, Terry Ryan. "Our fully scalable products and open architecture allow our customers to create a truly customized call recording solution that can expand as their business requirements do."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Answering Customers’ Questions
More Editorial From HigherGround, Inc.
About HigherGround, Inc.:
HigherGround, Inc. is a developer of call recording software, monitoring solutions and reporting tools for call centers. HigherGround’s proven solutions provide business intelligence for sound decision making and bottom-line control for compliance monitoring, risk management and performance improvement.
Published: Tuesday, June 16, 2015