News : HigherGround Develops New Features to Record Communications
Canoga Park, CA, USA, June 15, 2015 -- HigherGround is pleased to offer three new features for the Calibre call recording solution—Speech Analytics, Mobile Recording and Survey. These tools are available immediately and offer many benefits to improve intelligent recording and analytics in contact centers.
"HigherGround continues to develop new leading-edge features for our recording solutions based on customer feedback and industry trends," remarked HigherGround president and CEO, Terry Ryan. "Our fully scalable products and open architecture allow our customers to create a truly customized call recording solution that can expand as their business requirements do."
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Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Choose Your Response Method Carefully
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About HigherGround, Inc.:
HigherGround develops data collection, information storage, and interaction analytics solutions that easily transform data into actionable intelligence, enabling operational optimization, enhanced performance, and cost reductions. Our multi-faceted, flexible interaction and call recording programs/software are reliably used for specified data retrieval requirements in mission critical industries for customers worldwide. Our expertise in data customization and analytics is reflected by our track record of winning solutions, first-rate customer service, and communication.
Published: Tuesday, June 16, 2015
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