News : HighPoint Awarded Professional Services GSA Schedule
Indianapolis, IN, USA, Sept 6, 2016 -- HighPoint Global, the citizen experience company™, has been awarded a Professional Services Schedule contract (GS-00F-269DA) with the U.S. General Services Administration (GSA). HighPoint was awarded 34 labor categories in the Integrated Consulting Services (SIN 874-1) and Information Technology Professional Services (SIN C132-51) classes.
"We are proud of the work we've done with government agencies to elevate the citizen experience," said HighPoint CEO and Founder, Ben Lanius. "As a GSA contract holder, we look forward to providing a seamless purchasing process for government organizations who are interested in improved customer service through consulting, training and additional categories that ultimately deliver citizen-centric services."
The contract was awarded with a base period of five years plus three option periods of five years each, for a total contract period of performance of 20 years.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Escalation Procedures
More Editorial From HighPoint Global
About HighPoint Global:
As the citizen experience companyTM, HighPoint Global helps government agencies elevate the citizen experienceTM. With training, content development, contact center optimization, IT and quality assurance services, we help the government more effectively communicate with citizens. HighPoint is a privately held company founded in 2006 and headquartered in Indianapolis with offices in Baltimore, Maryland and Reston, Virginia. HighPoint has been recognized by Inc. Magazine Top 500 Fastest Growing Private Companies in America, Forbes Most Promising Companies, and The Washington Technology Magazine.
Published: Thursday, September 8, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...