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News : Hikvision Announces Technology Partnership with Yeastar for IP-based Video Intercom Integration

#contactcenterworld, @yeastar

Hangzhou, China, Aug 17, 2021 -- Hikvision, an IoT solution provider with video as its core competency, announced a new technology partnership with Yeastar for IP-based video intercom integration. The integration provides a convenient solution for SME (small medium enterprise) customers to remotely control and manage their intercom systems, as well as communicate with visitors.

Usually for SME customers, if all employees are out of the office, welcoming visitors is nearly impossible. But the integration of Hikvision’s video intercom and Yeastar IP PBX system, will enable customers to easily communicate with visitors remotely. Even the receptionist who is not at a work station won’t miss visitors, since the integration provides SMEs with visualized call management, video communications, and anywhere-anytime connectivity – yet outperforming across browsers, mobiles, and desktops.

"We are happy to announce the partnership with Yeastar, which will expand the scope of Hikvision intercom solution, and create more values for our customers. More collaboration across the industry is benefiting the market with a greater variety of functionality. Hikvision will persist in openness and work closely with technology partners to build a strong and mutually beneficial ecosystem," says Adler Wu, Global Technology Partner Alliance Manager at Hikvision.

"Hikvision has a proven record of providing high-quality IP-based intercom solutions, and we’re pleased to now call them an official Yeastar technology partner. With Yeastar & Hikvision, our mutual customers can take advantage of a market-leading, award-winning business phone system and are guaranteed to benefit from an integrated PBX-Intercom solution that improves productivity, streamline operations, and cut overheads," adds Prince Cai, Vice President of Yeastar.

#contactcenterworld, @yeastar

Posted by Veronica Silva Cusi, news correspondent
Source: Yeastar


About Yeastar:
Company LogoYeastar provides cloud-based and on-premises VoIP PBXs and VoIP gateways for SMBs and delivers Unified Communications solutions that connect co-workers and clients more efficiently. Founded in 2006, Yeastar has established itself as a global leader in the telecommunications industry with a global partner network and over 100,000 customers worldwide. Yeastar customers enjoy flexible and cost-effective communications solutions that have been consistently recognized in the industry for high performance and innovation.
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About Hikvision:
Hikvision is an IoT solution and surveillance equipment provider with video as its core competency. Hikvision has more than 42,000 employees, over 20,000 of which are R&D engineers. The company annually invests over 10% of its annual sales revenue to R&D for product innovation. Hikvision has established a multi-level R&D system that includes every operation from research to design, development, testing, technical support, and service. Centered at its Hangzhou headquarters, the R&D teams operate globally, including centers in UK, Canada and Asia-Pacific region, as well as eight cities in China.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Avoid The “Knee Jerk” Reaction

Read today's tip or listen to it on podcast.

Published: Wednesday, August 18, 2021

Printer Friendly Version Printer friendly version

2023 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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