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#contactcenterworld, @Microsoft
New Delhi, India, Nov 5, 2020 -- Microsoft said it has added Hindi to its Text Analytics service to help businesses strengthen customer support through complete analysis of user perception and feedback in the most widely spoken language in India.
Text Analytics is part of the Microsoft Azure Cognitive Services.
The functionality provided by Text Analytics include sentiment analysis, opinion mining, key phrase extraction, language detection, named entity recognition, and Personally Identifiable Information (PII) detection.
Using this service, organisations can find out what people think of their brand or topic as this enables analysing Hindi text for clues about positive, neutral, or negative sentiment.
"Underlining our commitment to helping empower every business to achieve more, Microsoft has added Hindi to the already robust set of international languages supported by Text Analytics service," Sundar Srinivasan -- General Manager -- AI & Search -- Microsoft India, said in a statement.
"We are helping brands break language barriers and reach out to Hindi-speaking customers to understand the customer's sentiment about their products, services, and broaden their user feedback reach."
The service also provides sentiment labels (such as "negative", "neutral" and "positive") based on the highest confidence score at a sentence and document-level.
"This helps brands in detecting positive and negative tonality in customer reviews, social media and call centre conversations, and forum discussions, among other channels no matter where their data resides," said the company.
#contactcenterworld, @Microsoft
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.ummid.com
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Published: Friday, November 6, 2020
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