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News : Hinduja Global Solutions Awarded e-SCM-SP Capability Level 5
New York, Nov 27, 2014 -- Hinduja Global Solutions Limited (referred to as "HGS" or the "Company") (Listed on NSE & BSE, India) has achieved Capability Level 5 certification of eSourcing Capability Model for Service Providers v2.01 (eSCM-SP v2.01) for all its sites in India, Philippines and US. Capability Level 5 is the highest level which a service provider can reach under this evaluation.
eSCM-SP was developed by a research consortium led by Carnegie Mellon University's Information Technology Services Qualification Center (ITSqc). This excellence model has been specifically created for IT-enabled sourcing, including the BPO industry, to provide guidance to service providers that will equip them to improve their capability across the sourcing life cycle. Achievement of Capability Level 5 certification indicates that HGS has successfully implemented and improved their performance for two years in the 84 eSCM-SP practices across multiple geographies (USA, India and Philippines) under the scope of the certification. eSCM Certification is endorsed by IAOP's Outsourcing Standards Board.
Commenting on the new wins, Partha DeSarkar, Chief Executive Officer, HGS said, "We are delighted to be awarded the level 5 certification, it reinforces our efforts to deliver the best services and experiences to our clients. eSCM has enabled us to align operational processes to business objectives and create a uniform service excellence model for our clients. Our Business Excellence team has done a remarkable job in making all our processes verifiable, measurable and repeatable and the testament to that is this certification."
Posted by Veronica Silva Cusi, news correspondent
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About Hinduja Global Solutions Ltd.:
A company from the Hinduja Group, Hinduja Global Solutions is a Bangalore- headquartered BPO Business Services company providing end to end consumer focused services and industry solutions. HGS has 24,000 employees world wide with over half of our revenue being delivered in operations located in NA and UK.
Published: Friday, November 28, 2014