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News : Hinduja Global Solutions Recognized at the NASSCOM Customer Service Excellence Awards 2017

#contactcenterworld, @teamhgs, @team_hgs, @nasscom

Bangalore, India, Oct 17, 2017 -- Hinduja Global Solutions Limited (HGS) (Listed on NSE & BSE, India) earned top honors in the Transformation category at the NASSCOM Customer Service Excellence Awards 2017 held recently in Bangalore.

The company won the award for its transformational engagement with a US-based insurance client. HGS used reengineering and a design thinking approach to automate manual and legacy processes by leveraging Robotic Process Automation (RPA) and a combination of blended, full and cognitive automation to make their massive processes more efficient while maintaining cost optimization.

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"We are honored to be recognized for our transformational capabilities by NASSCOM," said Ram Mohan Natarajan, Sr. Vice President – Business Transformation, HGS. "The advent of digital and automation technologies is proving to be a game-changer in how we deliver to clients. By applying a design thinking approach with deep domain and process reengineering expertise along with key insights, HGS delivers end-to-end intelligent automation that goes beyond cost transformation to improve business outcomes for clients."

"It is really heartening to see the pledge that the companies in the industry have taken towards enhancing business delivery for clients; Today, companies are working towards creating processes and leveraging new technologies to increase the delivery quotient of their customers. This trend will go a long way, helping firms in leveraging the technologies they invent today to ensure business sustainability in the future," said Raman Roy, Chairman, NASSCOM.

#contactcenterworld, @teamhgs, @team_hgs, @nasscom

Posted by Veronica Silva Cusi, news correspondent
Source: HGS


About Hinduja Global Solutions Ltd.:
Company LogoA global provider in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centres and HRO solutions to deliver transformational impact to clients. Part of the conglomerate Hinduja Group, HGS takes a “globally local” approach, with over 42,371 employees across 72 delivery centres (as on 30th June 2019) in seven countries making a difference to some of the world’s brands across nine key verticals.
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About NASSCOM:
Company LogoNASSCOM is the trade body and chamber of commerce of the IT-BPO industries in India. NASSCOM is a global trade body with more than 1200 members, which include both Indian and multinational companies that have a presence in India. NASSCOM's member and associate member companies are broadly in the business of software development, software services, software products, consulting services, BPO services, e-commerce & web services, engineering services offshoring and animation and gaming. NASSCOM’s membership base constitutes over 95% of the industry revenues in India and employs over 2.24 million professionals.
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Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Wednesday, October 18, 2017

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2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
 

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