News : Hinduja Global Solutions Recognized at the NASSCOM Customer Service Excellence Awards 2017
Bangalore, India, Oct 17, 2017 -- Hinduja Global Solutions Limited (HGS) (Listed on NSE & BSE, India) earned top honors in the Transformation category at the NASSCOM Customer Service Excellence Awards 2017 held recently in Bangalore.
The company won the award for its transformational engagement with a US-based insurance client. HGS used reengineering and a design thinking approach to automate manual and legacy processes by leveraging Robotic Process Automation (RPA) and a combination of blended, full and cognitive automation to make their massive processes more efficient while maintaining cost optimization.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Content continues ….
"We are honored to be recognized for our transformational capabilities by NASSCOM," said Ram Mohan Natarajan, Sr. Vice President – Business Transformation, HGS. "The advent of digital and automation technologies is proving to be a game-changer in how we deliver to clients. By applying a design thinking approach with deep domain and process reengineering expertise along with key insights, HGS delivers end-to-end intelligent automation that goes beyond cost transformation to improve business outcomes for clients."
"It is really heartening to see the pledge that the companies in the industry have taken towards enhancing business delivery for clients; Today, companies are working towards creating processes and leveraging new technologies to increase the delivery quotient of their customers. This trend will go a long way, helping firms in leveraging the technologies they invent today to ensure business sustainability in the future," said Raman Roy, Chairman, NASSCOM.
#contactcenterworld, @teamhgs, @team_hgs, @nasscom
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Look After Your Agents
More Editorial From Hinduja Global Solutions Ltd.
About Hinduja Global Solutions Ltd.:
A company from the Hinduja Group, Hinduja Global Solutions is a Bangalore- headquartered BPO Business Services company providing end to end consumer focused services and industry solutions. HGS has 24,000 employees world wide with over half of our revenue being delivered in operations located in NA and UK.
NASSCOM is the trade body and chamber of commerce of the IT-BPO industries in India. NASSCOM is a global trade body with more than 1200 members, which include both Indian and multinational companies that have a presence in India. NASSCOM's member and associate member companies are broadly in the business of software development, software services, software products, consulting services, BPO services, e-commerce & web services, engineering services offshoring and animation and gaming. NASSCOM’s membership base constitutes over 95% of the industry revenues in India and employs over 2.24 million professionals.
Published: Wednesday, October 18, 2017
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
|Amazon Web Services|
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these ser...