Login to Network
YES PLEASEI want this offer
NO ThanksSkip this offer
Bengaluru, India, Nov 28, 2019 -- Hinduja Global Solutions said it would sell its customer relationship management (CRM) business to Altruist Technologies, a business process management firm.
"This is an all-cash transaction of Rs 40 crore, subject to adjustments. In addition, the proceeds from working capital will accrue to HGS. The transaction, subject to approvals, is expected to close by January 31 next year," said the company in a press release.
The Hinduja Group's BPM firm's domestic CRM business comprises primarily voice services and some non-voice processes.
Post this transaction, HGS would transfer client contracts and assets at 10 delivery centers across Bangalore, Mysore, Hyderabad, Pune, Mumbai, Noida, Indore and Raipur, said the company.
This transaction will also see more than 7300 employees of HGS moving.
Posted by Veronica Silva Cusi, news correspondent
Source: https://economictimes.indiatimes.com
About Hinduja Global Solutions Ltd.:
A global provider in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centres and HRO solutions to deliver transformational impact to clients. Part of the conglomerate Hinduja Group, HGS takes a “globally local” approach, with over 42,371 employees across 72 delivery centres (as on 30th June 2019) in seven countries making a difference to some of the world’s brands across nine key verticals.
Published: Friday, November 29, 2019
| 1.) |  Branches Making sure agents can work remotely isn’t a problem with Branches. The system shows accurate information, real-time. No fear of missing out on important updates anymore. |
| 3.) |  Centrical Business Continuity & Remote Work Solutions Centrical Solutions Help Sustain Business Continuity, Keep Employees Engaged and Connected During COVID-19 In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to Keep calm and keep working remotely. We offer solutions for business continuity in a crisis that provide effective engagement, communications, and reskilling of employees working from home, among other things. They will let you: Reduce anxiety and isolation The times we’re in require an extra effort to communicate and keep everyone connected. With Centrical, you can create an ongoing stream of communica... (read more) PH: +1 800 538 4263 (US) or +44 20 3318 6424 (UK) |
| 5.) |  Consilium UniAgent™ Mobile As we enter the next stage of the global pandemic, Contact Centers are faced with a new set of challenges to enable their Agents to Work-from-Home without impacting Customer Experience (CX). UniAgent™ Mobile is the ideal solution to enable Work-from-Home Agents using Tablets or Smartphones or PC without any VPN. UniAgent™ Mobile is compatible with Cisco CCE, CCX, PCCE and HCS-CC contact centers (both bridged and nailed connection). UniAgent™ Mobile is available as On-Premises or Cloud Solution which can be hosted in the Private Cloud, or on the Public Cloud (AWS, Microsoft Azure, Google Cloud Platform, etc.). UniAgent™ Mobile can be deployed in conjunction with Cisco Unified Mobile Agent (CU... (read more) PH: (+61) 406 501 368 |
| 7.) |  CallGuard Remote A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems. CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS. This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective. PH: 01442 458300 https://www.eckoh.com/secure-payment-services/contact-centre-payments/remote-contact-centre-payments |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
