News : Hinduja Global Solutions to Sell its Domestic CRM Business to Altruist
Bengaluru, India, Nov 28, 2019 -- Hinduja Global Solutions said it would sell its customer relationship management (CRM) business to Altruist Technologies, a business process management firm.
"This is an all-cash transaction of Rs 40 crore, subject to adjustments. In addition, the proceeds from working capital will accrue to HGS. The transaction, subject to approvals, is expected to close by January 31 next year," said the company in a press release.
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The Hinduja Group's BPM firm's domestic CRM business comprises primarily voice services and some non-voice processes.
Post this transaction, HGS would transfer client contracts and assets at 10 delivery centers across Bangalore, Mysore, Hyderabad, Pune, Mumbai, Noida, Indore and Raipur, said the company.
This transaction will also see more than 7300 employees of HGS moving.
Posted by Veronica Silva Cusi, news correspondent
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About Hinduja Global Solutions Ltd.:
A global provider in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centres and HRO solutions to deliver transformational impact to clients. Part of the conglomerate Hinduja Group, HGS takes a “globally local” approach, with over 42,371 employees across 72 delivery centres (as on 30th June 2019) in seven countries making a difference to some of the world’s brands across nine key verticals.
Published: Friday, November 29, 2019