News : HireIQ and Genesys Partner to Launch AI-driven Call Center Recruitment Solution
Atlanta, GA, USA, June, 2018 -- HireIQ has announced that its artificial intelligence (AI) driven software-as-a-service (SaaS) recruitment solution is now available on Genesys(R) AppFoundry, a dedicated customer experience marketplace. Organizations using the Genesys PureEngage™, PureConnect™ or PureCloud(R) platforms can now also leverage HireIQ to automatically assess candidates using voice characteristics and predictive analytics to identify the right talent for the right job.
According to Paul Noone, CEO of HireIQ, "partnering with Genesys enables call centers to truly optimize their workforce by adding selection to the industry's historical focus on job execution."
Genesys is the global provider in omnichannel customer experience and contact center solutions. The AppFoundry gives all Genesys customers one interface to explore its ecosystem of pre-built integrations for the entire Genesys portfolio, including PureEngage, PureConnect and PureCloud.
"It's exciting to see AppFoundry partners like HireIQ leveraging the Genesys Customer Experience Platform in creative ways to help consumers connect with businesses when and how they need to, and on their terms," said Jim Kraeutler, vice president, ISV and Technology Alliances at Genesys. "Making it easy for organizations to harness technologies like the HireIQ solution is a critical component to helping them deliver a higher standard of customer experience."
Posted by Veronica Silva Cusi, news correspondent
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About HireIQ Solutions:
HireIQ Solutions, Inc. helps customer service organizations improve hiring decisions, reduce recruiting costs and increase talent performance using its proven predictive performance technology. HireIQ’s flagship product, InterviewPlus, uses rich media, web and voice response technologies to automate the phone screening process, resulting in better-qualified candidates presented during the hiring process. Employees hired using HireIQ’s suite of talent performance optimization products demonstrate increased speed to competency, reduced attrition and improved sales and service performance.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Tuesday, June 19, 2018
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