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News : HireIQ Selected by Atento to Support Agent Hiring
Atlanta, GA, USa, May 10, 2016 -- HireIQ Solutions, Inc., a provider in predictive analytics and virtual talent acquisition solutions for customer-facing organizations, announced that Atento, a customer relationship management and business process outsourcing (CRM/BPO) business in Latin America, has selected the company’s suite of predictive talent analytics and virtual assessment products to support its customer experience agent hiring initiatives worldwide.
As part of its agreement with the company, Atento will use HireIQ’s entire suite of predictive analytics, language assessment, and multi-media digital interviewing products in order to support its customer experience agent hiring process and identify applicants who are best suited for Atento’s open positions. The multi-year, global agreement entitles Atento to use HireIQ for its hiring initiatives for its operations including the United States, Puerto Rico, Guatemala, El Salvador, Peru, Argentina, Chile, Colombia, Mexico, Morocco, and Spain.
"CRM/BPOs differentiate themselves based largely on the quality and tenure of their employees," remarked Dan Drechsel, HireIQ’s chief executive officer. "Atento saw the value of a technology solution that would help them recruit agents more effectively and easily identify those who would be top performers. We demonstrated that our solutions can help them achieve both objectives, with a measurable economic savings to them."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Workforce Management Strategy
About IQ Solutions, Inc:
HireIQ’s predictive talent analytics and multi-media digital interviewing solutions revolutionize talent acquisition for front-line customer service positions such as those in contact centers, retail stores, branch banking, quick-service restaurants, and hospitality. HireIQ’s products automate the early-stage screening process, systematically assess for critical job-related skills, and uses outcomes-based data to facilitate continuous performance validation.
Atento is one of the largest employers in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Additionally, Atento provides in-person services in more than 900 cities throughout the country. Atento is recognized in the CRM BPO sector in Brazil, providing the best customer experience through innovative solutions, its integrated multichannel platform and the investment in new technologies.
Published: Wednesday, May 11, 2016