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News : HireRight Wins 2020 NICE inContact CX Excellence Award for Best Cloud Implementation

#contactcenterworld, @NICELtd

Tulsa, OK, USA, Sept 23, 2020 -- HireRight, a provider of global employment background checks, drug testing, education verification, and electronic Form I-9 and E-Verify solutions, has received a 2020 NICE inContact CX Excellence Award for Best Cloud Implementation, announced during Interactions Live, NICE's virtual conference on Sept. 15-16, 2020. This award recognizes companies demonstrating exceptional results and leadership in implementing NICE and NICE inContact solutions to achieve business goals, reduce costs and develop best practices.

"We are proud to celebrate HireRight’s achievement in rapidly implementing a complex, wide-ranging set of requirements for its cloud contact center implementation of NICE inContact CXone," said Paul Jarman, CEO, NICE inContact. "Innovation is a critical path to success for organizations, both in dynamic times and measured ones, as HireRight continues to demonstrate in its use of CXone and other technologies to deliver a positive consumer experience."

"HireRight’s decision to implement the CXone cloud platform reflects our commitment to providing an unparalleled experience for our clients and their job candidates through continued innovation," said Todd Baxter, HireRight’s Chief Services Officer. "We are proud to accept the Best Cloud Implementation CX Excellence Award, which reflects the efforts of HireRight team members across our organization to ensure a successful and timely implementation with no disruption to our customers. HireRight customer service is now providing a true, single platform, omnichannel experience. Informed by a central knowledge base and adaptive training, we can more efficiently connect clients and their candidates with the best available agent to meet their specific need."

#contactcenterworld, @NICELtd

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About HireRight:
Company LogoHireRight helps employers hire the right candidates by delivering global employment background checks, drug testing, education verification, E-Verify solutions, and other workforce solutions.HireRight has U.S. offices in Irvine, Calif., Tulsa, Okla., Nashville, Tenn., Chapin, S.C., and Dallas, Texas, and international offices in Australia, Canada, Estonia, Hong Kong, India, Japan, Mexico, the Philippines, Poland, Singapore, the UAE, and the UK. 
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About NICE Systems:
Company LogoNICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Friday, September 25, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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