News : Hitachi Solutions Acquires Microsoft Dynamics CRM Consultancy
Irvine, Greenville, Tokyo, Chennai, London, April 1, 2014 -- Hitachi Solutions America, Ltd., a -- provider of global industry solutions based on Microsoft Dynamics AX and Microsoft Dynamics CRM, announces it has acquired Customer Effective, a provider of industry-focused Microsoft Dynamics customer relationship management (CRM) solutions. This acquisition provides Hitachi Solutions with expanded capabilities and industry IP (Intellectual Property), particularly in the financial services sector. It also further increases its capacity with the addition of around 90 highly-skilled CRM resources throughout North America.
With this acquisition, Customer Effective will immediately become part of Hitachi Solutions America, Ltd. Customer Effective leadership and employees will remain in place and be integrated into Hitachi Solutions’ Global CRM practice. Scott Millwood, their CEO, will become the Senior Vice President of Hitachi Solutions Global CRM practice.
"Hitachi Solutions maintains a very strategic and highly selective acquisition strategy," said Mike Gillis, Global Chief Operating Officer, Hitachi Solutions America, Business Solution Group. "Customer Effective met our strict standards because of their passion for customers, their leadership in Microsoft Dynamics CRM, their industry focus, strong Microsoft partnership and our close cultural alignment."
"The CRM market is quickly gaining momentum," said Scott Millwood, CEO of Customer Effective. "In order to maximize this opportunity, we realized it was necessary to engage with a like-minded global partner with the right culture and synergies to take our growth to the next level. Hitachi Solutions will provide the fuel to accelerate our evolution and serve customers, while providing our employees with opportunities for professional growth."
Posted by Veronica Silva Cusi, news correspondent
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Published: Wednesday, April 2, 2014