Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : HIV, TB Helpline Favourite with Fake Callers who Talk ‘Random Topics’

#contactcenterworld

Mumbai, India, June 24, 2019 -- How about this, a helpline number meant for HIV and TB patients has become a favourite for callers making fake calls to talk over random topics. The helpline number of Mumbai Districts AIDS Control Society (MDACS) has received more than 10,000 calls from March 2016 till May 2019, of which over 40% are unwanted calls. According to MDACS, this Saadhan helpline number (022-24114000) also acts as an alternate helpline number for tackling monsoon-related diseases for four months.

As per the data shared by the MDACS, around 4090 'audio phobic' calls — which denotes unwanted calls — have been received on the Saadhan helpline.

According to staff working at MDACS, most of these callers want to listen to a female voice on the other end. "Many a time people call just to hear a female voice talking on the phone. We get at least five to six blank calls or fake calls per day. We register such calls as audio phobic."

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Sometimes the caller tries to talk on random topics rather than issues for which the helpline is available for the customers, said another counselor who works for nine hours a day on the Saadhan helpline. According to the agency, since it is not a toll-free helpline number, the number of fake calls has reduced in the past three years.

An official from MDACS who has been working on the Saadhan helpline said, "Calling in this helpline number will charge you as much as a regular phone. This is one reason why the number of fake calls we receive has reduced over the years. If it was a toll-free number, the number of fake calls would have increased. In the past three years, the maximum number of fake calls were received in 2016-17 which stands at around 3,820 fake calls. While in 2017-18 the number of fake calls reduced to 172, in 2018-19 we received 92 fake calls."

The helpline was taken over by the Mumbai Districts AIDS Control Society (MDACS) in the year 2012. The helpline got a good response in the first four years but the number of calls has reduced since 2016. After the National Aids Control Organization (NACO) introduced a nation-wide HIV toll-free number 1097, the number of calls has reduced to less than 2,000 calls a year on MDACS's helpline.

The Saadhan helpline is used for MDACS's campaign related to HIV, to counsel people related to HIV and inquiry related to TB and monsoon-related information during the rainy season.

Bogus Calls

Officials claim to get at least five to six blank calls or fake calls per day
Sometimes the caller talks on random topics rather than issues for which it is available
The number of fake calls has reduced in the past three years

2016-17 – 3820
2017-18 – 172
2018-19 – 98
Total – 4090

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.dnaindia.com


Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Wednesday, June 26, 2019

Printer Friendly Version Printer friendly version

2022 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

The 17th Annual Best Practices and Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies! Read More...
 5614 
Showing 1 - 1 of 5 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =