News : HMRC Awards Mail Management Contract to EDM GROUP
April 10, 2014 — EDM Group, the information management specialists, announced that it has been awarded a three year contract by HMRC. A key element of HM Government’s "Digital by Default" strategy, the contract begins on April 28th 2014 and will involve EDM digitising, indexing and managing pieces of inbound mail from individuals, businesses and intermediaries every year.
The contract is part of HMRC’s programme to transform how it deals with businesses and citizens via paper channels, helping HMRC to reduce post handling costs and improve its flexibility to meet demand through greater transparency and workflow. EDM’s solution will enable HMRC to track inbound correspondence online within days rather than weeks.
The new solution is built around EDM’s secure Digital Mailroom production hubs in Wolverhampton, where all HMRC post will be securely opened, prepared and scanned. EDM will then use a range of intelligent data capture technologies to index and classify all correspondence and forms before presenting digital images and associated metadata in an agreed format for uploading directly to HMRC’s digital document management repository and subsequent workflow. From there HMRC staff will access and carry out business processes arising from each piece of correspondence.
Sam Ferguson, CEO of EDM Group, said: "This is a significant new contract for EDM and will play an important part in supporting our ongoing revenue growth expectations for 2014/15. Our experience with HMRC will signpost the way forward for other public sector organisations in meeting the challenge of the government’s Digital by Default agenda.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - First Call Completion
About H.M. Revenue & Customs (HMRC):
HM Revenue & Customs (HMRC) was formed on the 18 April 2005, following the merger of Inland Revenue and HM Customs and Excise Departments. HMRC ensures the correct tax is paid at the right time, whether this relates to payment of taxes received by the department or entitlement to benefits paid.
Published: Monday, April 14, 2014