News : Hobart Call Center Looking to Hire More Than 500
Hobart, IN, Aug 25, 2014 -- Teleperformance Americall intends to add hundreds of agents to its customer service staff in coming weeks at its warehouse-sized facility in the city’s Northwind Crossings industrial park.
"Overall we’re looking to hire 500-plus," said Scott Amo, director of operations at the Hobart facility.
Work to accommodate new clients and employees was yet to be completed Monday as Amo guided city officials and the media on a tour.
Making room for the new employees will mean expanding the parking lot and the employee break room.
"This is about double the size it was," Amo said of the new break room. The company will expand its parking lot to accommodate about 600 vehicles.
The Hobart call-center will have about 700 seats for its agents, Amo said. There are full-time and part-time positions available. Generally, new agents start as temporary employees because much of the work is seasonal. About three-quarters typically stay on in permanent positions.
Amo said about 90 percent of the work is handling in-bound calls. Much of the work is done for health care clients and deals with Medicare and Medicaid.
Teleperformance operates from 6 a.m. to midnight seven days a week and has flexible scheduling to meet employee requirements. Its employees do customer service work over the telephone for 12 client companies, four of which were added in the last several months, Amo said.
Amo said Teleperformance recently extended its lease so that it will be in its current location another 6 1/2 years. And, the company hopes to increase bus service through the Gary Public Transportation Corp. from six days to seven days a week.
Teleperformance also wants to build a street-side bus shelter near its entrance. Originally the stop was at a nearby McDonald’s restaurant.
"During inclement weather that was a potentially precarious situation," Mayor Brian Snedecor said.
The starting wage is $10 per hour, and performance incentives are offered. There is also a premium for bilingual Spanish speakers. Insurance is available to all employees after 60 days.
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Published: Tuesday, August 26, 2014